Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,212 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 78% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NiCE. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at NiCE?

78% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (239) , Senior Software Engineer (100) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (51) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Tech Lead (34) , Software Developer (33) , Manager (31) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Some great people in the field and in mid" ((in 240 reviews)); "4. Clear future vision and roadmap 5. Good work life balance 6." ((in 216 reviews)); "Great environment and culture!" ((in 191 reviews)); "Good wlb and work culture" ((in 116 reviews)); "good benefits and on boarding process" ((in 100 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 122 reviews)); "They are cheap and salaries are low" ((in 111 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 63 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 23 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 22 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

78% would recommend to a friend

(3,044 total reviews)

Scott Russell

84% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,044 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,044 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

2.0

Jan 29, 2015

Revenue, revenue, revenue

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My coworkers were great Benefits package is great

Cons

Company only cares about revenue. They are not customer focused which makes it hard to do an effective job in a timely manner.

1.0

May 21, 2024

Doesn't Live Up to Their Name

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The employees are the best part of working for "nice." The current CEO is "stepping down," which is a step in the right direction for the company!

Cons

They claim to pay for performance, but it's not true. Your promotions and pay raises are based on how good you are at brown-nosing!

NiCE Response

2y

We have a comprehensive performance review program, including 2 significant feedback conversations annually and additional check-in points. This informs our bonus and merit increases, with our “pay for performance” culture focused on rewarding high and strong performers. We wish you great success in whichever career direction you choose.

2.0

Apr 1, 2023

Come if you must

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Autonomy on you schedule, decent level of resources, brand name recognition in the CcaaS space

Cons

Very partner un-friendly, highest cost in the space typically, culture has gone downhill. Quotas went up massively for 2023, sending commissions down, simultaneously cutting all territories in huge ways, and also big cuts to bonuses. Not to mention, people who’ve been let go or fired for performance over the last several months did not receive any severance or unpaid PTO pay out. Who does that?

NiCE Response

3y

Thanks for sharing your feedback. We are glad to hear that you enjoy the flexibility that our NICE-FLEX hybrid model enables. At NICE, we offer excellent opportunities for employees in Sales, from Incentive Keys to President’s Clubs prizes, huge commissions and more. Being a “pay for performance” company, we invest significantly in our top performers. We encourage you to reach out to your manager / HR business partner to further discuss your specific concerns.

Viewing 64 - 66 of 3,044 Reviews

Jobs at NiCE

AI Solution Strategist

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Senior Customer Service Engineer

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Senior Customer Success Manager

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AI Project Manager, CX

Remote

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Lead Client Services Project Manager

Remote

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NiCE

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Revenue, revenue, revenue

Doesn't Live Up to Their Name

Come if you must

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