Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,228 reviews left anonymously by employees. This rating has been stable over the past 12 months. 79% of employees would recommend working at NiCE to a friend and 76% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at NiCE. This rating has been stable over the past 12 months.

How satisfied are employees working at NiCE?

79% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (240) , Senior Software Engineer (101) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (55) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Tech Lead (34) , Software Developer (33) , Manager (32) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Some great people in the field and in mid" ((in 233 reviews)); "Good work life balance and Market leader in compliance" ((in 206 reviews)); "Good Culture and lots of fun activities throughout the year." ((in 194 reviews)); "Good work culture and work environment" ((in 122 reviews)); "good benefits and on boarding process" ((in 89 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 130 reviews)); "They are cheap and salaries are low" ((in 115 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 68 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 25 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 23 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

79% would recommend to a friend

(460 total reviews)

Scott Russell

86% approve of CEO

76% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Career opportunities

3.7

Senior management

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

460 reviews

Reviews about "Compensation"

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2.0

Jan 8, 2025

Ask to review comp plan before joining

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great solutions, great training. If you work for the right leadership and have the right accounts, you can be successful and make a lot of money. A true enterprise selling role, that I gained immense learning from in my time here.

Cons

High turnover - most don't last 2 years. 20-30% of individuals hit quota. Salesforce data is manually entered by other AE's, so territories are built blindly. The comp plan is extremely complicated, it takes a 20 slide PowerPoint for leadership to explain how on 1 slide they will comp you on a deal, and 19 slides of ways you won't get comp'd on a deal. You won't find out until weeks after closing a deal if you get full credit for a deal, which is stressful if you're close to end of year. Don't bother working existing accounts, you want only net new logos to have a chance at hitting the incentives that will get you to your quota. Dig deeper into customer references for AI products; there will be plenty of references for CCaaS but there are many clients who have recently agreed to publish a win story but are having difficulties deploying today.

NiCE Response

1y

At NICE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated as you mentioned.

4.0

Jan 7, 2025

great place to work, lot's of pros, couple of cons

Sales manager

Recommend

CEO approval

Business Outlook

Pros

The people are amazing. The product and growth is unreal. The money you can make as a sdr or an ae is crazy. Super stable company,

Cons

The most you can get a raise to your base is 15% when you get promoted which is really terrible. Especially since I took a $55,000 pay cut to be a manager. Not negotiable either. I asked about attainment for the previous year and with commission I should have been close to my previous pay. Leadership training wasn't good. Philosophy for one on one's is what do you want to cover instead of how are you, here are some gaps I've noticed, let's work on them. If you're an AE the typical sales cycle is over a year. Unless your in upsells, even SMB they say over and over that it takes a year to close your first deal. A lot of the challenges I had to my success are not an issue anymore, or will be resolved with the changes they are currently making.

NiCE Response

1y

Thank you for your review. We are glad to hear that you thrived on working with the amazing people at NICE. Our position as an ever-growing market-leader underscores the strength of our products. Accountability and ownership are truly valued here, and our “pay for performance” culture reflects that commitment. Wishing you continued success in whichever career path you choose!

4.0

Dec 18, 2024

Good job

Product sales

Recommend

CEO approval

Business Outlook

Pros

Benefits and pay and great service to employees.

Cons

Environment is sometimes backwards and dispersed

NiCE Response

1y

Thank you for your review. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. Our employee surveys consistently reflect great satisfaction with the work culture. We wish you success in your career journey.

Viewing 76 - 78 of 460 Reviews

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Ask to review comp plan before joining

great place to work, lot's of pros, couple of cons

Good job

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