NiCE reviews

3.9

78% would recommend to a friend

(3,046 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, work/life balance, and managers

Cons

Leadership past middle management is pretty hypocritical and conceited. The tech is stuck in the past. The global engineering teams can be exceedingly difficult to work with.

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NiCE Response
2mo
Thank you for your review. At NiCE, we offer opportunities to work on cutting-edge technology while collaborating with teams across geographies. Working across time zones can be challenging at times, but it also brings diverse perspectives and the ability to create impact at scale. Our annual employee surveys consistently reflect great satisfaction with the work culture and leadership. Wishing you the best in your professional endeavors!
5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- NiCE is a living, evolving organization. It is a mature company with real scale and complexity, yet it continuously reinvents itself and is not afraid of change. Strategic decisions are deliberate and sometimes bold, driven clearly from the top. - Empowerment at all leadership levels. Innovation is not centralized. Managers and leaders, both senior and junior, are encouraged to challenge assumptions, question existing models, and introduce new ways of working. - Flexibility over rigid frameworks. A strong example is how Agile has been adopted over time. Rather than enforcing a one-size-fits-all methodology, Agile is treated as a flexible framework that teams can adapt. Leaders have the autonomy to shape their own “flavor” based on what truly delivers value. - Respect for diversity in execution. Different groups work differently, and that diversity is seen as a strength, not a problem. There is a shared direction and spirit, combined with flexibility in execution. - Strong focus on people and growth. NiCE invests in people and leadership development just as much as it invests in the business. Over more than 11 years, I have continuously taken on new challenges, grown in different directions, and never felt I had reached a plateau. - Empowerment and impact. The ability to influence direction, make an impact, and feel trusted as a leader is what keeps me motivated and ready for new challenges.

Cons

Change requires adaptability. Working in a constantly evolving organization means that processes, frameworks, and directions can change over time. This can be challenging for those who prefer fixed structures or very clear, static definitions. No single model fits all. The flexibility given to teams and leaders also means that there is not always one clear “company-wide” way of doing things. Success requires comfort with ambiguity and the ability to shape solutions rather than follow predefined ones

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NiCE Response
2mo
Thank you for sharing such a thoughtful reflection on your journey at NiCE. We’re glad to hear that the focus on growth, continuous learning, and leadership development has enabled you to take on new challenges and evolve over time. Your perspective on empowerment and impact resonates strongly with our culture. We believe that trust, ownership, and the ability to shape direction are essential to driving meaningful outcomes, especially in a dynamic, evolving organization. We remain focused on creating meaningful opportunities for leaders to constantly learn, innovate, adapt, and grow their teams. We wish you continued success in your career journey at NiCE!
5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at NICE has been a very positive experience for me. The company provides a strong combination of cutting-edge technology, a supportive work environment, and meaningful challenges that help you grow both professionally and personally. One of the things I appreciate most is the collaborative culture. Team members are knowledgeable, approachable, and always willing to help. There is a real sense of ownership and pride in the work, which makes day-to-day tasks more engaging and impactful. From a technical perspective, NICE offers excellent opportunities to grow. The company actively encourages employees to take technical courses and continuously develop their skills. We also get to work with modern technologies, including the latest AI innovations, and even embed AI capabilities directly into our solutions, which makes the work both exciting and highly relevant. Another big advantage is the hybrid work model. Working two days from the office and the rest from home provides a great balance between collaboration and flexibility, helping maintain a healthy work-life balance. Management is generally supportive and encourages initiative and innovation, creating an environment where people feel comfortable sharing ideas and taking ownership. Overall, NICE is a great place for people who want to grow, contribute, and be part of a company that values both its employees and its customers.

Cons

most of R&D are working with an old HP computer can be frustrated and can slow us down during the day work(we start getting MAC laptops but those having issues to get use to work with apple brands

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NiCE Response
2mo
Thanks for taking the time to share your experience. We’re glad to hear that you’ve had supportive and collaborative team members – something our employee surveys consistently highlight as a hallmark of our culture. Our success as a market leader is built on the strength of our products and vision, including driving AI adoption at scale. We remain committed to fostering an environment that supports continuous growth through meaningful learning and development programs. Wishing you continued success in your career journey with NiCE!
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Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.