-The software was unstable to the point that it became an inside joke to tell coworkers that we "hoped to start the weekend off right" because every Friday there would be an outage like clockwork. If you have customers On-Prem, keep them that way for as long as possible because the Cloud offerings are terrible.
-Building off of the previously point, the Cloud team is notorious for bad communication, and the number of times I've been yelled at by customers and their execs for bad upgrade experiences, consistent appearances of new issues as a result of upgrades, and lack of time to prepare for planned cloud maintenance are innumerable.
-The Project Management/Day 1 Team would frequently misprovision accounts, pass it to Day 2/Account Support, and then wash their hands of the issues as a matter of process. I spent an entire year trying to help a customer stabilize their system with upgrades containing false fixes only to realize that whoever had written the implementation plan did little to account for the volume. When I contacted Day 1 for assistance, they would state it's Day 2's problem and disappear on vacation.
-The software is boring and unstable, it's exhausting trying to help push a product that causes consistent issues with each iteration, never seems to change in appearance or does what was promised by Sales and the Project team. Upper management was always talking about AI like it was going to somehow make everything else better. It didn't.
-Most of engineering is outside the US, so if something happens during US hours that needs an SME, dont expect assistance until 24-48 hours and several angry emails from customers later.
-All of the pictures of offices are selectively posted from the nicest offices. The office I was required to attend 3 days of the week in was extremely corporate by comparison and had zero of the amenities seen in other offices.
-Aggressive management constantly blaming AEs and TAMs for bad experiences perpetrated by bad software. When you're constantly having to put out fires, you would expect some kind of Support, but getting management on your side was like pulling teeth, even with evidence present.
-The pay is uncompetetive despite what recruitment will tell you. I left for a job paying double what NICE was paying me over the course of 3 years, and during my job search I saw similar higher salaries for the same positions.
-Bad work/life balance depending on your portfolio. I knew AEs who could close down for the evening on Fridays and leave, but for larger accounts experiencing issues, the follow-the-sun process is not great. I was at a social event and got an angry customer call 8 pm on a Friday because they were down and the Software Engineering team was completely offline to assist. I ended up sitting in my car for 3 hours until they managed to find someone who begrudgingly joined to resolve the issue. Another time, after leaving clear notes on an issue, I was awoken by a call at 2 am by an offshore team asking me to bring them up to speed on a situation because they assumed I was in the same timezone based on my name.
I'm positive HR is going to comment on my experience and claim that it wasn't normal, or that NICE exceeds industry standards. Please actually read through the feedback and make improvements instead of waving off negatives.
