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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,046 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      May 20, 2024

      Beware of working here, unless you work in Pune or Israel

      Ps
      Recommend
      CEO approval
      Business Outlook

      Pros

      The last several positive reviews came out of just the Pune location, which makes me wonder if someone asked all those employees to go add positive reviews to prop up the dumpster fire that this company is becoming. It wouldn't be the first time HR has requested employees to fill one of these out. Pros: The company is financially stable. They have products that are very robust ... when they work. There are some great people who work here who are always willing to help. Work/Life balance is decent, unless you are required to work across multiple time zones.

      Cons

      The company is financially stable, but they don't pass it on to employees. There are no defined paths for advancement or promotion. They don't offer ESPP. The pandemic really propped up the business from the CXone side and we receive an internal email boasting about double-digit record growth and revenue every quarter. However, don't expect a merit increase, even if you rate as successful. They gave zero merit increases in 2023. Those who get merit increases get less than 3%, which doesn't even meet inflation. Bonuses were also smaller this year. Other perks that once existed under Paul Jarman (former CEO of CXone) are long gone. It seems Barak (NICE CEO) is doing everything possible to wipe away anything Paul Jarman created. Management is horrible all the way up to the top. There is a terrible lack of communication because even they don't seem to know what's going on. Front-line employees will take the hit because it always seems to be their fault if something goes wrong with a customer, but the front-line employee had nothing to do with the decisions being made above their level. The only focus in Professional Services is getting that deal to go through, not so much customer retention. The company is so busy buying up other companies for their technology in a race to always be #1 that they are failing to ensure everything will work together before making promises to customers. NICE has become so full of 'over promise and under deliver' that several customers are escalating their problems to management. NICE is starting to lose customers and they'll blame the front-line workers for the short-sightedness of management.

      avatar
      NiCE Response
      2y
      NICE is certainly a market leader in the industry and a strong and stable company to work with. Our employee surveys consistently show that there is great satisfaction with the leadership of our managers and that our employees have great clarity regarding their roles and the company's plans. Should you have any specific concerns, please reach out to your HR business partner.
      1.0
      Feb 14, 2024

      Run Away

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The office is nice. Individual contributors are great people for the most part.

      Cons

      Management at all levels are stuck in the old ways of corporate management. They have no imagination and are in their positions to make sure they get paid. The leaders at the Sandy office are all yes men.

      avatar
      NiCE Response
      2y
      Our employee surveys always point to great satisfaction with the leadership of our managers and strong trust in the vision and strategy of our executive leadership. We wish you great success in whichever career direction you choose!
      1.0
      Jul 18, 2023

      Think twice…

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some really great people in the sales/channel org here.

      Cons

      -Mandatory badge scan at least twice a week or you’re “written up” -You won’t receive comp docs until half way through the year (commissions either clawed back or not given) -You will receive emails/calls from 6am-12am -Borderline impossible to get promoted or receive a raise -Almost everyone in sales is overworked and underpaid -Company moral is at an all time low -Nobody actually fills out the employee survey honestly due to fear of being let go

      avatar
      NiCE Response
      2y
      Thanks for leaving us a review. At NICE, we offer our NICE-FLEX hybrid model which provides ultimate flexibility for employees, comprising 2 days in the office each week, and 3 days of remote work. We also have a broad annual merit process as well as bonuses, allowing for increases in pay. This has continued throughout the pandemic and even in today’s challenging market conditions, despite many other companies recently cutting salaries, laying off employees, and more. We wish you the best of luck with your future career journey.
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      ReviewsNiCE reviews

      Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.