Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,214 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 78% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NiCE. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at NiCE?

78% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (239) , Senior Software Engineer (100) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (51) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Tech Lead (34) , Software Developer (33) , Manager (32) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Great people to work with and learn from" ((in 223 reviews)); "Good work life balance and Market leader in compliance" ((in 210 reviews)); "Great environment and culture!" ((in 190 reviews)); "Good work culture and work environment" ((in 122 reviews)); "good benefits and on boarding process" ((in 89 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 129 reviews)); "They are cheap and salaries are low" ((in 114 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 66 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 24 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 20 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

78% would recommend to a friend

(3,046 total reviews)

Scott Russell

84% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,046 reviews)

Ratings by demographic groups

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Gender

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Parent or family caregiver

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NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Apr 12, 2023

Stay away from ContactEngine sales

Sales associate

Recommend

CEO approval

Business Outlook

Pros

you can work from home

Cons

One particular salesperson is a diva. She will make your life miserable if you aren't part of the "in crowd". The management is the worst I have ever seen. It is one big clique.

NiCE Response

3y

Thanks for your feedback. At NICE, our "pay for performance" philosophy and focus on internal mobility and growth ensures that strong performers are appreciated and duly compensated. We have many employees who have advanced through multiple roles, irrespective of gender, age, ethnicity, or any other orientations. Additionally, when ContactEngine was acquired by NICE some 2 years ago, the reasons included the remarkable tech that sets the benchmark on Proactive Conversational AI and the brilliant and dedicated team that continue to grow the business today, and who, nearly all, still remain at ContactEngine. There has always been an open-door policy at ContactEngine, allowing employees to ask questions, and receive feedback and insights.

2.0

Jan 4, 2023

Change isn't always a good thing.

Sr systems engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule and can work from home. Nice, newer building.

Cons

The culture has declined significantly. Management habitually addresses only the hottest fires and loudest ringing bells. Middle and upper management often neglect ladership qualities and growth principles within themselves, stunting the growth of those around them. Concerns regarding process and work loads are rarely addressed sufficiently causing strife within various teams. These problems then escalate, impacting workflow and other teams even further.

NiCE Response

3y

Thank you for your feedback. We believe that growing together at Nice CXone is essential for our success. Growth requires feedback, positive or negative. We are grateful that you shared your review with us. Our culture is very important to us and is a top priority. We believe if we can have a productive, fun culture; our employees can thrive in their careers at CXone. We strive to listen to all forms of feedback, and we truly appreciate your input in this GlassDoor review.

1.0

Oct 6, 2022

Raises are rare and small

Project manager

Recommend

CEO approval

Business Outlook

Pros

Few to mention these days

Cons

Skipped raise because Covid. Skipped raise because we might be going into recession. Not giving raises to employees who have been around for years but brining in people that need trained at a higher rate. Example I make $55k new hires making $65k this is over the company not just my position.

NiCE Response

3y

Thank you for your review. It would be great to hear more about your positive or negative experiences. I would love to discuss your concerns further, please reach out to me at mike.stuy@nice.com . At NICE CXone, we work hard to maintain a respectful, productive work environment, and we take everyone’s concerns seriously. Thank you again for your review.

Viewing 100 - 102 of 3,046 Reviews

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Remote

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United States

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Remote

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Stay away from ContactEngine sales

Change isn't always a good thing.

Raises are rare and small

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