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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,046 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Feb 25, 2026

      NiCE seems to be changing

      Sales development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

      avatar
      NiCE Response
      3mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
      5.0
      Feb 24, 2026

      Developing Leaders From Within: A Transformational Experience at NiCE

      Specialist technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Strong focus on internal leadership development and structured growth opportunities. 2. The Incubate Program enhances strategic thinking, cross-functional collaboration, and business alignment beyond day-to-day operations. 3. Encourages ownership, accountability, and decision-making at different organizational levels. 4. Supportive culture that values internal talent and long-term career progression.

      Cons

      1. As the program evolves, additional real-world leadership simulations or cross-department project ownership opportunities could further strengthen practical exposure. 2. More structured follow-up sessions post-program could help participants apply learnings more consistently within their teams.

      avatar
      NiCE Response
      3mo
      Thank you for taking the time to share your experience. At NiCE, we prioritize continuous learning and growth, and our position as a market leader reflects the value we place on a strong people-first culture. We are truly glad to hear that your learning experience has been transformational and that our focus on developing leaders from within has resonated with you. Wishing you ongoing success in your career journey with us!
      2.0
      Feb 21, 2026

      PIP status

      Cloud engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      For for party and sports nicely arranged

      Cons

      Put you on PIP without notice.

      avatar
      NiCE Response
      3mo
      Thank you for your review. As a market leader, we hire top talent and our performance-driven culture ensures strong contributors are recognized and rewarded. We pride ourselves on fostering a positive culture that encourages open communication and transparency, as reflected in our annual employee surveys. We wishing you continued success in your career journey with us.
      Viewing 106 - 108 of 3,046 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.