Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,216 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 78% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NiCE. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at NiCE?

78% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (239) , Senior Software Engineer (100) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (51) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Tech Lead (34) , Software Developer (33) , Manager (32) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Great people to work with and learn from" ((in 223 reviews)); "Good work life balance and Market leader in compliance" ((in 210 reviews)); "Great environment and culture!" ((in 190 reviews)); "Good work culture and work environment" ((in 122 reviews)); "good benefits and on boarding process" ((in 89 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 129 reviews)); "They are cheap and salaries are low" ((in 114 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 66 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 24 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 20 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

78% would recommend to a friend

(3,048 total reviews)

Scott Russell

84% approve of CEO

75% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Career opportunities

3.6

Senior management

3.6

Compensation and benefits

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Feb 8, 2026

Support role

Customer support

Recommend

CEO approval

Business Outlook

Pros

Good salary for freshers there

Cons

Need to work in rotational shifts

NiCE Response

4mo

Thank you for your review. At NiCE, we’re committed to fostering a positive work culture. Our competitive compensation and bonus structure remains above industry standards. Wishing you continued success in your career journey with us!

4.0

Feb 8, 2026

Senior Professional Services Engineer – CXone, IVA & Conversational AI

Senior implementation engineer, professional services

Recommend

CEO approval

Business Outlook

Pros

Strong exposure to enterprise-scale CXone implementations, including conversational AI, IVA, and omnichannel automation. Opportunity to work on complex, high-impact customer environments across regulated and large-scale enterprises. Collaborative culture with access to deep technical expertise across product, engineering, and professional services teams. Continuous learning opportunities in AI, agentic workflows, and emerging CX technologies. Flexibility and autonomy in solution design, with the ability to influence architecture and best-practice standards. Well-respected platform in the market, providing valuable career-long experience in contact center and CX technology.

Cons

Fast-paced environment with high delivery expectations, which can lead to heavy workloads during peak project phases. Cross-team dependencies (product, partners, customers) can sometimes slow decision-making or delivery timelines. Rapid evolution of AI and CX products requires continuous self-driven learning to stay current. Resource allocation can be challenging during periods of high customer demand.

NiCE Response

4mo

Thanks for sharing your experience. NiCE is a fast-paced, high-energy workplace where collaboration and hands-on learning go hand in hand. We’re committed to investing in our people by creating meaningful opportunities to shape their careers, and we’re glad you feel empowered to make an impact. Wishing you continued success with us!

1.0

Feb 5, 2026

Terrible

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Not many, The average Joe and Jane are helpful.

Cons

Let's start with pay, if you like making 50% less than market rate NICE is the place for you. The solutions engineering team leadership is just awful. We are all over the place, certify on a product and never sell it. Let great people go for made up reasons. Never get a raise. Never get promoted. You have a one in a million chance at presidents club. I hit well over 100% of quota and was told too bad we only have room for so many SEs. That is 100% crap. Way to make me work harder. I have started to interview. I am finding that pay for someone with my experience is $180 - $220K plus commission. I have three second interviews with potential companies in the next, any one of them is a better fit. I fell like I have wated 5 years at NICE.

NiCE Response

4mo

Thank you for sharing your experience. At NiCE, we’re all about fostering a positive work culture for our employees, with meaningful opportunities to learn and grow in their role. Our compensation and bonus structure remains above industry benchmarks. Even during recent global challenges when many companies paused bonuses and merit increases, NiCE continued to offer both. We recommend that you reach out to your manager / HR business partner in order to discuss your specific concerns.

Viewing 118 - 120 of 3,048 Reviews

Jobs at NiCE

Transformation Consultant

AI Solutions Delivery

Customer Success Manager

United States

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Transformation Consultant

Remote

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AI Transformation Strategist

Remote

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NiCE

NiCE reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Support role

Senior Professional Services Engineer – CXone, IVA & Conversational AI

Terrible

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