NiCE reviews

3.9

78% would recommend to a friend

(3,048 total reviews)
avatar

Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jan 13, 2026
Recommend
CEO approval
Business Outlook

Pros

New ceo has good vison and is trying to build change.

Cons

Slow moving culture and takes a meeting to get things done

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NiCE Response
5mo
Thank you for sharing your experience. At NiCE, our vision remains strong – enabling global enterprises to unlock real value by leveraging AI at scale. You’re right that it’s an exciting time with our new CEO and his AI-first strategy – the excitement is felt across our company globally. We wish you continued success in your career journey with us!
3.0
Jan 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great exposure to enterprise-level SaaS platforms and complex customer environments. Strong collaboration with cross-functional teams like Engineering, Product, and Customer Success. Fast-paced environment that encourages problem-solving, ownership, and continuous learning. Leadership opportunities for those willing to step up and drive change.

Cons

High workload and frequent priority changes can create pressure and impact work-life balance. Some processes and tools could be better aligned after organizational changes. Communication between teams is sometimes reactive rather than proactive, especially during transitions or large initiatives.

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NiCE Response
5mo
Thank you for sharing your experience. As a market leader, we hire top talent and offer opportunities to engage in high impact projects – empowering our employees to contribute meaningfully to our collective success. Our annual employee surveys consistently highlight open communication as a key strength of our organization. We wish you the best in your professional endeavors!
5.0
Jan 8, 2026

Best culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The team, project and vision is strong

Cons

Medical coverage is ok ok. And bonus is very small.

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NiCE Response
5mo
Thank you for sharing your experience. Our perks and benefits support employees from day one, and we’re deeply committed to their growth and well-being. While many companies paused bonuses and merit increases during recent global challenges, NiCE continued to provide both – our compensation and bonus structure remains above industry benchmarks. Wishing you continued success in your career journey at NiCE!
Viewing 133 - 135 of 3,048 Reviews

Glassdoor has 3,216 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.