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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,050 total reviews)
      avatar

      Scott Russell

      85% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,050 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Apr 7, 2013

      Life in the fast lane

      Advanced support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Challenging, constantly learning new methods of troubleshooting, never boring, can be technically/professionally rewarding in learning new technologies. Cutting edge software in what it can do. Truly a leader in our area of businesses.

      Cons

      Developer support can be difficult to engage, R&D is not setup as a support team, rather they are new product developers who must balance support in their day as well, time zone differences between countries make collaboration difficult, no sense of customer care or urgency in R&D, development support should be moved to the US as the majority of our business is here. New products released are often buggy, difficult to fix and takes too long to fix. Not a true 24x7 support company although advertise that we are. Better work life/balance. If you want to sell customers premium support, staff the support centers so that it can be given rather than make do and overwork the staff we do have.

      2.0
      Apr 26, 2010

      OK Job

      It engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Hours; Good People Nice Location

      Cons

      Everything Else; no info sharing

      Viewing 223 - 225 of 3,050 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,219 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.