Item: NiSource
Rating: 1
Author: Current employee - Customer Service Representative

Question 1

Is NiSource a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at NiSource have rated their employer with 3.5 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of NiSource employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at NiSource now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at NiSource.

Question 2

Does NiSource pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at NiSource with 3.9 out of 5 stars based on 28 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at NiSource.

Question 3

How happy are Customer Service (CSR) professionals working at NiSource?

Accepted Answer

65% of Customer Service (CSR) employees at NiSource would recommend their employer to a friend. This rating has decreased by 26% in the past 12 months. Customer Service (CSR) professionals have also rated NiSource with a 3.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

Question 4

What are the top reviewed jobs at NiSource?

Accepted Answer

Customer Service Representative (16), Manager (12), Engineer (11), Analyst (10), Customer Service Representative (CSR) (10), Director (10), Project Manager (10), Field Engineer (9), Intern (8), Senior Financial Analyst (7), Financial Analyst (6), Lead Financial Analyst (5), GIS Technician (4), Administrative Assistant (3), Consultant (3)

Question 5

What are the pros of working at NiSource according to real employee reviews?

Accepted Answer

"Good benefits overall" ((in 60 reviews)); "Pay is good" ((in 45 reviews)); "workers are great people and I have a flexable schedule" ((in 33 reviews)); "Good work life balance and sense of community" ((in 30 reviews)); "Great culture and opportunity as a freshman completing first year." ((in 17 reviews))

Question 6

What are the cons of working at NiSource according to real employee reviews?

Accepted Answer

"Management allows non" ((in 24 reviews)); "Senior leadership shows incompetence by constantly reorganizing the company and shuffling senior "leaders" around." ((in 11 reviews)); "Upper management is woefully out of touch and the Quality Assurance process is demeaning and demoralizing." ((in 10 reviews)); "managers are clueless and have no direction" ((in 9 reviews)); "New CEO is not good, little opportunity for growth, told people they could work remote then changed policy without employee input" ((in 5 reviews))

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