Is NiSource a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at NiSource have rated their employer with 3.5 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of NiSource employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at NiSource now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at NiSource .

Does NiSource pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at NiSource with 3.9 out of 5 stars based on 28 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at NiSource.

How happy are Customer Service (CSR) professionals working at NiSource?

65% of Customer Service (CSR) employees at NiSource would recommend their employer to a friend. This rating has decreased by 26% in the past 12 months. Customer Service (CSR) professionals have also rated NiSource with a 3.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at NiSource?

Customer Service Representative (16) , Manager (12) , Engineer (11) , Analyst (10) , Customer Service Representative (CSR) (10) , Director (10) , Project Manager (10) , Field Engineer (9) , Intern (8) , Senior Financial Analyst (7) , Financial Analyst (6) , Lead Financial Analyst (5) , GIS Technician (4) , Administrative Assistant (3) , Consultant (3)

What are the pros of working at NiSource according to real employee reviews?

"Good benefits overall" ((in 60 reviews)); "Pay is good" ((in 45 reviews)); "workers are great people and I have a flexable schedule" ((in 33 reviews)); "Good work life balance and sense of community" ((in 30 reviews)); "Great culture and opportunity as a freshman completing first year." ((in 17 reviews))

What are the cons of working at NiSource according to real employee reviews?

"Management allows non" ((in 24 reviews)); "Senior leadership shows incompetence by constantly reorganizing the company and shuffling senior "leaders" around." ((in 11 reviews)); "Upper management is woefully out of touch and the Quality Assurance process is demeaning and demoralizing." ((in 10 reviews)); "managers are clueless and have no direction" ((in 9 reviews)); "New CEO is not good, little opportunity for growth, told people they could work remote then changed policy without employee input" ((in 5 reviews))

NiSource Customer Service (CSR) reviews

3.5

65% would recommend to a friend

(28 total reviews)

Lloyd Yates

Not enough data to show CEO approval

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (28 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated NiSource with 3.5 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. NiSource is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

28 reviews

1.0

Jun 25, 2021

Misery loves company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are nice.

Cons

Everything about the job!!! It's miserable work. You get paid to get screamed at for 8-10 hours a day. Always short staffed and no one ever knows the answer.

5.0

Mar 23, 2019

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Company to work for and with.

Cons

Changing shifts based on seniority

2.0

Sep 11, 2014

horrible treatment for new pregnant employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great pay and benefits. good experience in true customer service

Cons

they pick your schedule...and please don't get pregnant or become pregnant as a new employee because they don't care. they want u to form to their rules and their rules only no time or help for you. rude customers also. very rude customers

Viewing 25 - 27 of 28 Reviews

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NiSource

NiSource Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Misery loves company

Customer Service Rep

horrible treatment for new pregnant employees

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