Is NiSource a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at NiSource have rated their employer with 3.5 out of 5 stars in 28 Glassdoor reviews. This is a higher than average score with the overall rating of NiSource employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at NiSource now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at NiSource .

Does NiSource pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at NiSource with 3.9 out of 5 stars based on 28 anonymously submitted employee reviews. This is 2.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at NiSource.

How happy are Customer Service (CSR) professionals working at NiSource?

65% of Customer Service (CSR) employees at NiSource would recommend their employer to a friend. This rating has decreased by 26% in the past 12 months. Customer Service (CSR) professionals have also rated NiSource with a 3.7 rating for work-life-balance, 4.8 rating for diversity and inclusion, 3.7 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at NiSource?

Customer Service Representative (16) , Manager (12) , Engineer (11) , Analyst (10) , Customer Service Representative (CSR) (10) , Director (10) , Project Manager (10) , Field Engineer (9) , Intern (8) , Senior Financial Analyst (7) , Financial Analyst (6) , Lead Financial Analyst (5) , GIS Technician (4) , Administrative Assistant (3) , Consultant (3)

What are the pros of working at NiSource according to real employee reviews?

"Good benefits overall" ((in 60 reviews)); "Pay is good" ((in 45 reviews)); "workers are great people and I have a flexable schedule" ((in 33 reviews)); "Good work life balance and sense of community" ((in 30 reviews)); "Great culture and opportunity as a freshman completing first year." ((in 17 reviews))

What are the cons of working at NiSource according to real employee reviews?

"Management allows non" ((in 24 reviews)); "Senior leadership shows incompetence by constantly reorganizing the company and shuffling senior "leaders" around." ((in 11 reviews)); "Upper management is woefully out of touch and the Quality Assurance process is demeaning and demoralizing." ((in 10 reviews)); "managers are clueless and have no direction" ((in 9 reviews)); "New CEO is not good, little opportunity for growth, told people they could work remote then changed policy without employee input" ((in 5 reviews))

NiSource Customer Service (CSR) reviews

3.5

65% would recommend to a friend

(28 total reviews)

Lloyd Yates

Not enough data to show CEO approval

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated NiSource with 3.5 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. NiSource is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

28 reviews

3.0

Mar 10, 2023

Typical Customer Service but decent benefits

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work/life balance is pretty nice with ample vacation and sick time.

Cons

Technology is not up to date. Management micro manages. At home agents do not have as much "supportive" support as desired. Inconsistent policies/procedures.

1.0

Feb 12, 2023

Pass

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

its indoors, you get to sit down

Cons

the calls, the call times, the constant wait, the nonstop pace, short lunch, clock in out gives you a write up even its its 10 seconds, you have to park backwards

5.0

Sep 13, 2022

A nice company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

great people; work from home; opportunity for advancement; great vacation time

Cons

the pay is not keeping up with inflation

Viewing 16 - 18 of 28 Reviews

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NiSource Customer Service (CSR) reviews

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Reviews by job title

Typical Customer Service but decent benefits

Pass

A nice company

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