NinjaOne reviews

The environment is pretty toxic, from management to insane workloads. Every month you have a target and churn affects that with a rollover too. Churn is also unrealistic with CSM’s getting pinged for companies going into liquidation or being acquired. IIT and MSP are weighted evenly by management when they are completely different, MSP generally makes more comms than IIT with less effort. Products are often pushed to be sold when they’re not ready for market. And a lot of reactive decisions impacting business units are changed multiple times with little to no comms. Everyone is so focused on winning logos but no effort in supporting the people who retain them. A lot of people feel undervalued and underpaid so leave. It’s a shame as the ratings give the illusion that it’s a great place to work, but there’s a lot of work that should be done to make it great.

- Organisations are very messy, still with a startup-like mindset and no clear responsibilities - There is no operations process whatsoever - No transparence in decision making - No clear career development path or performance review process unless you actively fight for it (also depends on the team) - Salary