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      Nordstrom

      Engaged Employer

      Nordstrom reviews

      3.6

      57% would recommend to a friend

      (25,059 total reviews)

      Erik B. Nordstrom and Peter E. Nordstrom

      71% approve of CEO

      47% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.5

      Culture & values

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      3.2

      Work/Life balance

      3.1

      Senior management

      Nordstrom has an employee rating of 3.6 out of 5 stars, based on 25,059 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      25K reviews
      1.0
      Jul 8, 2016

      Wouldn't refer my enemies to work here

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Nordstrom family is great, and is clearly committed to keeping their business relevant in this new technological world. They are committed to their employees, and if you work on the store side of the business, you are probably doing fine here. Benefits are okay, and the discounts are great.

      Cons

      1. The worst managers I have ever had in my entire career work here. Honestly, never have I had such a large collection of terrible managers to choose from. The abuse that you will feel at their hands will destroy your self-esteem and suck the life right out of you. 2. The "Nordstrom culture" you hear so much about is dead. That was slaughtered at least a year ago, and there is no trace of it remaining. The "culture" you will find here now is more like Survivor, with all the petty backstabbing and general abuse you can picture. If you really liked being part of the popular crowd in highschool, and didn't care at all what anyone thought of you, and were completely okay stabbing people in the back for your own success, then this is the place for you. 3. All the great folks that I worked with were either laid off, shoved out or just quit because they couldn't stand it there any longer. So many great people gone. 4. The Nordstrom family is not involved in the technology side. I think they want to be, but running the stores is their forte, and they have had to allow "outsiders" to come in and keep them up to pace with Amazon, which is why you will find so many former Amazon folks here.

      avatar
      Nordstrom Response
      7y
      Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing this issue with us, especially as we continue our work streamlining our processes across teams. This begins with the way our managers foster a welcoming and respectful company culture, and uphold Nordstrom’s commitment to giving employees ownership over their work. I apologize if we missed the mark during your time with us. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom
      5.0
      Sep 12, 2019

      Amazing work environment!

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Employee growth -Benefits -Opportunities -Supported by Leadership

      Cons

      -Store hours -Inventory nights/ prep

      3.0
      Oct 18, 2018

      Left as high potential leader, frustrated by uninspiring leadership

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will make lifetime friends, they will care for you and your families, you will care for them and their families Passion for the customer and their experience Passion for the best product and treats vendors with respect Best in class retailer Working on improvements to business enablers infrastructure (like HR systems, analytics) Some very smart people who are retail / consumer gurus - I have so much respect for them

      Cons

      “Nordstrom nice” - don’t trust that everyone has your best interest in mind Some leaders r_e_a_l_l_y don’t understand business, and don’t welcome/understand/trust data - yet continue on at the VP and above level Some leaders will treat you like you like a baby if you don’t have “store” or “merch” experience, even though your resume is golden and you’ve been with the company for years Speaking of resumes, recruiting is brutal. It’s a hot job market and top talent doesn’t want to work here for all the above reasons (and pay); plus offers are slow to market so great candidates have already received offers before Nordstrom even calls back the candidate for interviews Change being driven by HR is at times disingenuous and many have transitioned from being inspired to being on guard (job leveling) Don’t expect to drive change in yourself, the org, or the industry unless you’re looking to move the needle only marginally (or unless you are one of the favored “Golden Boys”) Extremely gender biased culture - basically all men in leadership have stay at home wives, and I was actually told by my boss that having children was “career suicide” (she had no children, yikes) Felt like I couldn’t “be myself” as a non-White female in leadership

      Viewing 28 - 30 of 25,059 Reviews
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      Glassdoor has 26,144 Nordstrom reviews submitted anonymously by Nordstrom employees. Read employee reviews and ratings on Glassdoor to decide if Nordstrom is right for you.