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      Nordstrom

      Engaged Employer

      Nordstrom reviews

      3.6

      57% would recommend to a friend

      (25,059 total reviews)

      Erik B. Nordstrom and Peter E. Nordstrom

      71% approve of CEO

      47% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.5

      Culture & values

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      3.2

      Work/Life balance

      3.1

      Senior management

      Nordstrom has an employee rating of 3.6 out of 5 stars, based on 25,059 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      25K reviews
      1.0
      May 10, 2018

      Women Beware!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Smart, caring employees - New, interesting technology - Flexibility to work in multiple roles - Small community groups are getting more traction

      Cons

      - Despite a recent focus on hiring more women, the numbers keep dropping. I’ll admit that some orgs are better than others, but the one I worked in (5+ years) has minimal female and minority representation across leadership. The director-level alone has 12 people: 11 men and 1 woman. - As a woman in technology, I knew I would experience some level of misogyny in the workplace. My last year at Nordstrom was terrible. When I brought up concerns to management (grossly inappropriate comments about my body, blatant lack of respect, etc.), I was given excuses and told to ignore, move on. - Senior leadership is a joke. There is no accountability, ownership, empathy, or diversity. - The open, fun, compassionate culture I once knew has shifted entirely. While there are still great people who work there, many of them had left by the time I finally resigned.

      avatar
      Nordstrom Response
      8y
      Hello, Thank you for raising these very serious concerns. We strive to create a work environment where all individuals are treated fairly and respectfully, and I regret to hear that we failed you. Although you are no longer working with us, I hope you will consider sharing more details about your experience so we can learn where we can improve. Please send me a message at NordTechFeedback@nordstrom.com so that I can set up a call with an HR representative. Sincerely, Patrick Welch VP Technology Nordstrom
      1.0
      May 1, 2018

      Horrible

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Degrees of freedom are high (although that is a double edged sword). Generally good people to work with at the engineering level.

      Cons

      Senior leadership is not aligned and talks out of both sides of their mouth. There are no standards or accountability for anyone.

      avatar
      Nordstrom Response
      8y
      Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing this issue of accountability with us, especially as we continue our work streamlining our processes across teams. This begins with the way our leadership upholds Nordstrom’s commitment to giving employees ownership over their work in a dynamic environment, and I apologize if we've missed the mark so far during your time with us. As we work to implement changes, it would be very helpful to hear more details about your experience so that we can resolve these issues and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom
      1.0
      Feb 7, 2018

      Broken Leadership

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A solid group of engineers capable of delivering results. Line managers who want to have an impact. Good work life balance. Merchandise discount.

      Cons

      Senior management is mess. The leadership team is incapable of leading and unable to define a cohesive strategy and even less capable of execution. Politics plays large and individual success depends heavily on personal and professional alliances. Leaders manage mostly up and do very little else in part I suspect because they don't know how to do their jobs. Finger pointing and shifting blame is commonplace without accountability for VP especially and even SVP leaders. Attrition is off the charts and points back to the top as the direct cause. That's why I left and won't be back, ever.

      avatar
      Nordstrom Response
      8y
      Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing this issue with us, especially as we continue our work streamlining our processes across teams and defining future strategies. This begins with the way our managers uphold Nordstrom’s commitment to giving employees ownership over their work, even as roles shift, and I apologize if we missed the mark during your time with us. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom
      Viewing 31 - 33 of 25,059 Reviews
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