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      Nordstrom

      Engaged Employer

      Nordstrom reviews

      3.5

      57% would recommend to a friend

      (25,115 total reviews)

      Erik B. Nordstrom and Peter E. Nordstrom

      70% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      3.2

      Work/Life balance

      3.1

      Senior management

      Nordstrom has an employee rating of 3.5 out of 5 stars, based on 25,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      25K reviews
      1.0
      Apr 21, 2017

      They Fire You After 1 Week On The Job

      Item analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed environment. You can go get breakfast after you arrive. Sometimes discount on clothes.

      Cons

      They don't provide hardly any training. I was told they would provide 2 weeks of training. The first day, they gave us a brief intro to the company and then they show you to your desk and expect you to be able to do the job at that point on about the 2nd day on the job. The job is really complex and complicated and requires thorough training of new hires. They are not willing to provide that and expect you to get it by the 2nd and 3rd day. One of the senior managers gave me a strange look on the last day, but they told me on friday evening after I left work, that I was not to come back the following week. They don't even give people a chance to learn the job.

      1.0
      Apr 14, 2017

      Customer service is second

      Cosmetic line business manager/high end clothing sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was in cosmetics and clothing departments and the sales people were dedicated and love the industry. They are exremely knowledgable about all cosmetic lines, trends, skin care and make artistry.

      Cons

      Everything is preparing for the next event, customers got tired of constantly being called and harassed each month, but if you weren't on the phone calling and getting appointments and presales, you were demoralized and bullied. It dosesn't matter how great your counter is doing or how great you did the last event, they will beat you down until you lose your will and it starts to show to customers. It is leadership problem, the managers a very very very young with no other experience. They are the manager because they are popular, and some cases the top sales people. Unfortunately, there is no managerial training and no leadership training, the training they get is from other bullies so it continues. They keep your hours just short of getting health insurance and will work against you as much as possible. It's so sad because I remember Nordstrom was the model for customer service and now it's the last thing on their mind. If you want to keep your self-worth and positive attitude do not work here! They treat their employees like slaves or less.

      2.0
      Mar 24, 2017

      Project Analyst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Had a strong culture, but it began erroding

      Cons

      Culture is shifting with retail on the down

      avatar
      Nordstrom Response
      8y
      Hello, Thank you for taking the time to share your experience here. A strong company culture is a key pillar of the Nordstrom business model, both in terms of our product and the people who build it. To make this culture a reality, we encourage teams to integrate their workflow, however I can understand your frustration in terms of execution. As a company, we are fortunate to have attracted some of the best talent in the industry, but it is the management of our many diverse skill sets that determines our future. With that in mind, I want to apologize if we’ve fallen short during your time with us. I encourage you to reach out to me directly at NordTechFeedback@nordstrom.com if you have the time to share any additional feedback, and wish you all the best in your future endeavors. Sincerely, Patrick Welch VP Technology Nordstrom
      Viewing 370 - 372 of 25,115 Reviews
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      ReviewsNordstrom reviews

      Glassdoor has 26,203 Nordstrom reviews submitted anonymously by Nordstrom employees. Read employee reviews and ratings on Glassdoor to decide if Nordstrom is right for you.