Nordstrom reviews

The Nordstrom.com call center (called direct) is a horrendous place to work. Thru the phone system every minute is accounted for. However the worse part of a department in Iowa called Quality who anonymously listens in to score your call for 10 times a month ( similar to nsa telephone tactics ). When getting a score you are not allowed to challenge the score (they make it so difficult as you cannot talk to the person who scored you). You can only talk to a supervisor who will then ignore any questions you have about the scoring. The supervisor refuses to take any calls from the customer oh but is right there to criticize you every word. A typical response from a supervisor is " you had the wrong choice of words." Ok what would the supervisor say ( nothing because she refuses to take any calls from the customer ).

--The management plays favorites --my boss worked until midnight and expected me to stay late quite often --my boss would gossip about other employees in the marketing organization (headquarters) --the VP would play favorites with others on the team --terrible vacation policy, only two weeks with NO sick time off (it comes from vacation time off) --no flexibility for marketing leadership to work from home --no direct feedback given; I would hear it second or third hand even though I asked to hear it directly --awards and personal recognition is banned (employees are not allowed to accept personal awards) --you are told "we are humble" something that you should probably hire for but not need to say (or at least that often) --since management plays favorites, there is a lot of backstabbing and talking negatively --low confidence which creates a spirit of leading from fear of others performing better than you --low morale because you feel judged based on how you look (Remarks were often made about how somebody looks) --the team says they want "change" but when it's presented you're told "that's not how we do things here at Nordstrom"