Nordstrom reviews

3.6

56% would recommend to a friend

(25,059 total reviews)

Erik B. Nordstrom and Peter E. Nordstrom

70% approve of CEO

46% positive business outlook

Nordstrom has an employee rating of 3.6 out of 5 stars, based on 25,059 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

25K reviews
2.0
Dec 2, 2016
Recommend
CEO approval
Business Outlook

Pros

*This review is about Chicago HQ only* Great professional experience if you joined back in the days when there was room for growth. Opportunity to meet a lot of wonderful people. They have recently finally acknowledged their problems and stopped hiring en masse, created the inside sales role, and started caring about their clients again. But unfortunately, for many valuable employees, it is too little too late. If you are tenured and have the political support of senior management, you're in a good spot as long as the comp plan doesn't change again.

Cons

Constantly navigating the political waters here is tiring and exhausting and will burn you out of sales quickly, leaving you feeling inadequate, undervalued, uninspired. There is little to no trust in management because while most of them are very nice people they are forced to talk out of both sides of their mouth, spread thin and have no choice but to be dishonest and continue to try and force unrealistic results out of you. In the end, you feel unsupported. The revolving door of valuable and hardworking women is a unhealthy and a vicious cycle. It creates an incredibly sad and depressing environment. The lack of transparency about the business is concerning. Nordstrom's recently released earnings report was completely swept under the rug and not acknowledged.

2.0
Jun 30, 2016
Recommend
CEO approval
Business Outlook

Pros

The Nordstrom brand and reputation allows the opportunity to work on unique business problems and innovative ideas. The customer focus is something they really mean, until recently. The access to sample sales and the company discount are great perks if you are a fan of fashion and Nordstrom products. The location downtown is fantastic with tunnel access, all busses, and lots of food choice and walk ability. The roof deck is a great perk too.

Cons

The recent leadership changes and current state of the business means you will be focused on modernizing while trying to maintain those crusty old systems. Most of the people who had tribal knowledge on how to maintain them are gone. They days of perks like Innovation Bootcamp, Unstructured Time (for self development and hacking), Hackathons, the various labs working on interesting problems are all gone. Perhaps innovation will once again be important when sales pick up but for now it's all about just staying afloat. The innovators, thought leaders, and brightest employees have left or are on their way out. Don't trust who you interview with will be there for long unless they've been brought in by new leadership over the last 8 months.

avatar
Nordstrom Response
7y
Hello, Thank you for taking the time to share your experience here. Innovation is a key pillar of the Nordstrom business model, both in terms of our product and the people who build it. It’s encouraging to hear that problem-solving has presented you an opportunity to experience it, however I can understand your frustration in terms of high-level execution. As a company, we are fortunate to have attracted some of the best talent in the industry, but it is the management of our many diverse skill sets that determines our future. With that in mind, I want to apologize if we’ve fallen short so far during your time with us. I encourage you to reach out to me directly at NordTechFeedback@nordstrom.com if you have the time to share any additional feedback. Sincerely, Patrick Welch VP Technology Nordstrom
1.0
Jul 27, 2015
Recommend
CEO approval
Business Outlook

Pros

While I was working there, I loved it. I was in one of the Spas and this was about ten years ago. Great people, and at that time at least, it was also a pretty great environment. I'm sure the structure in the Spas has changed, but at that time we had a decent hourly rate with a smaller commission percentage off of services and product sales. Health insurance was decent enough. Discount was 20% off. I worked in the downtown Seattle "Flagship" store, which was pretty cool with a lot of the corporate offices right above the store. However...

Cons

I had a customer sexually assault me during a service, and when I ended up reporting it to HR because I was having panic attacks, they ultimately fired me and saying it was because they found over 20 instances in my written report on where I could have stopped the attack. Word of advice, do not submit anything to HR. They are not there to help you, they are there to protect the company. They are not interested in any sort of personal issues you be having, even if they are work-related. They even had me come in after a few days off, take a few clients in the morning, and then they called me up to HR and fired me. So after being victimized by the my client, I was then immediately victimized by Nordstrom. The first leadership person I had told about this ended up claiming I said something to her that I didn't. I'd like to assume she was misremembering our conversation, but based on her statement the EEOC didn't feel like there was any evidence of wrongdoing and I didn't want to pursue a civil case because it would have been little old me against a slew of corporate lawyers. What was a great job for me ended up turning into a nightmare. My roommate at the time had warned me about going to HR as she had worked at Nordstrom previously and thought that they would either do nothing or retaliate against me. I wish I had listened to her.

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