Nordstrom reviews

HR is a joke, so don't waste your time unless you really enjoy soulless machines. It's all about gossip, backstabbing, and complaining. You're treated like a child, and it shows in the staff that have been there forever: they act like children. There's no clear rules at Nordstrom. They like to say that everything is a guideline, but there really isn't any clear direction for employees to take. Departments make their own rules with regard to "saving sales," who goes home early, who gets fired, who gets hired, etc. They claim to have an "upside down pyramid" approach to employment, but that's clearly not the case. Management acts like it walks on water, and clearly thinks its better than the employees who are treated as expendable numbers. If I hadn't had previous experience in sales in a department store, I would've failed immediately. I've survived at this job by realizing that as long as you sell well, you can honestly get away with saying and doing anything. Never have I worked a job where it's VERY clear that favoritism exists between management and employees. I've challenged the company several times on policies they try to enforce on employees and never really have gotten clear answers as to why certain policies exist. If a return comes back at Nordstrom, FOR ANY REASON, it comes out of your pay. How absurd is that? It wouldn't bother me so much, but there is NO hourly pay. It's obscene that if a customer has a valid concern with a purchase (like a defect, snag, etc), that I have to lose pay. It's also INSANE how Nordstrom lets thieves get away with murder --- targeting salespeople and buying tons on fraudulent cards (gift cards, stolen credit cards), and then the thieves return for cash. Working here is like a trainwreck. You cannot walk away because it's fascinating to look at, but the longer you stand there, the more it stinks. Management often travels in cliques around the store, gossiping (while they collect their salaries).

The company only hires with in, and here is the downside: Most managers are very young, and all to often incompetent, with no real world experience, nor in management, also lack judgement along with ethics. (most managers are in their early 20’s and are managers just because they have been there long enough. The company likes to squeeze employees like a lemon, they set your sales and personal trait goals higher and higher, but give very little, to nothing in return. The company believes that the customer is always right and would do anything to accommodate them. This means that the customer is more important than you, all to often the customers take advantage of that fact, in other words, you kinda become a servant. The benefits are pretty lame, you have to work 129+hours a month for 3 consecutive months to get health insurance, and if the following month you drop, you wont be covered. Which makes me think, what I one gets cancer? Or any other illness that requires constant medical attention. Management and Store management (at the Farmington, CT store) have their favorites. I witnessed many people who worked hard and never got a promotion, yet others that barely get by and get promoted fast.. So in order to grow here, one must be willing to kiss a lot of ass. Their loss prevention unit treats employees like criminals, you are not free to work pleasantly without loss prevention monitoring you, watching you, questioning you, as if you were one of the bad guys. If you express your interest in growing with the company, like for example working for corporate, management and store management gets highly intimidated, and will not follow up with any questions that you might have, or will not follow through in helping you get promoted. Being a commission sales job, any returns will be deducted from your net sales as well, this is completely fine BUT: this allows for much fraud to happen, management, store management, nor the company in general provides a way to track your returns, or stolen sales… at times you will come to work and be $2000 dollars negative, and no one to give you an answer. Finally, no bonuses, commission is capped, and no perks other than a 20% discount..