Nordstrom reviews

3.6

57% would recommend to a friend

(25,060 total reviews)

Erik B. Nordstrom and Peter E. Nordstrom

71% approve of CEO

47% positive business outlook

Nordstrom has an employee rating of 3.6 out of 5 stars, based on 25,060 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

25K reviews
2.0
May 17, 2015
Recommend
CEO approval
Business Outlook

Pros

- Beautiful open loft space covering three floors downtown. Cool setup with lots of desks and computers, a very busy and exciting work environment. - Complimentary alcohol bar and discounted, fair-trade coffee bar on the floor I worked on. - Friendly people, lots of room to move up in the company, decent pay and benefits options. I started my six week trial period and everything was great from the start. The people I worked with were very friendly and helpful, everyone seemed to enjoy their positions and the company overall, and it seemed very laid back despite being busy. I was in training for Member Experience and I was told that I was doing very well in my first few weeks. I was on time everyday, was responding kindly to feedback and was excited for everything, and was being commended for my good efforts so far. Then everything changed for the worst on the last day of my third week.

Cons

- A very drama based, cliquey environment with a primarily female based workforce. It seemed like a high school clique or a giant corporate sorority most of the time. - My training was never consistent and I felt like my leads and managers were never focused on getting us fully trained as much as they were trying to balance many different projects at once, which they did unsuccessfully. - My managers and leads are a bunch of fake, lying, disrespectful girls that acted like children. They told me nice things to my face about my job performance, and then badmouthed me to the head of the department behind my back, leading to my early termination. That stereotype of suburban/lincoln park wealthy entitlement?? This company is full of people like that. On my last day of my third week, after being told I was doing a wonderful job so far by everyone on my team including my managers, I was called into a small office with two HR reps and the head of my department where I was terminated early. I tried to ask them what happened and they told me it was a combination of things: I wasn't a good cultural fit, my responses to customers were not improving, I was responding negatively to feedback and was unpleasant overall. All of this took me by shock...I was told for the first 3 weeks that I was doing an amazing job in all of my work and I was very friendly and looking to improve, and all of a sudden the head of my department, who didn't work with me at all, was telling me that my managers were actually badmouthing me to her, saying things that were the complete opposite of my great job performance. And the vague reasons they did give me as to why I was being fired were things that could have been improved through working and continuing to learn. They wouldn't even give me the chance to do better, they just made a final decision and I had no say in the matter, nor was I given second or third chances to improve which is what they promised us in the beginning. They lied about many things and I feel I was fired because of some image issue that they didn't like....I guess that's what happens when you work in a company with mostly overdramatic, entitled girls who care more about image than hard work. It is a high end fashion retail company after all.

1.0
Mar 4, 2018
Recommend
CEO approval
Business Outlook

Pros

Work life balance and discount.

Cons

It is a gamble to work at Nordstrom IT as majority of the teams are not functioning well. There is no clear direction and work never gets defined clearly. Biased and toxic behavior is highly tolerated. Nordstrom "says" they are working to promote diversity and inclusion but hasn't done anything to improve constantly seen bias and unfair compensation. HR is not on your side they deny any negative feedback. Promotions and pay is not transparent at all. It highly depends whether your manager likes you or if you know the right people. If you are good at politics you'll be good here but if you just want to learn and focus on growing this is not the place.

avatar
Nordstrom Response
8y
Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing these issues with us, especially as we continue our work streamlining our processes and evaluating collaboration across teams. This begins with the way our managers uphold Nordstrom’s commitment to giving employees a clear understanding of their work, and I apologize if we missed the mark during your time with us. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom
1.0
Nov 20, 2017

Do not work here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The employee discount is great.

Cons

Unkind, mean-spirited, manipulative behavior from leaders is tolerated and swept under the rug. As a result, all the talented people leave, and the culture is toxic and dominated by fear and constant ass-covering. There's no leadership, vision, trust or accountability.

avatar
Nordstrom Response
8y
Hello, Thank you for sharing your experience here. A welcoming and respectful company culture is an essential part of our business, and I’m very sorry to hear that you have not encountered one at Nordstrom. Any lapse in this goal is unacceptable, especially at a management level, and I will be addressing your concerns directly with my team in the next few weeks. Please know that you can reach out at any time to myself or your direct supervisor regarding any concerns going forward. We collect feedback for a reason, and sincerely appreciate your taking the time to share this information in detail. Please feel free to send me a message directly at NordTechFeedback@nordstrom.com, and I thank you again for sharing your experience here. Sincerely, Patrick Welch VP Technology Nordstrom
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