Nordstrom reviews

3.6

57% would recommend to a friend

(25,060 total reviews)

Erik B. Nordstrom and Peter E. Nordstrom

71% approve of CEO

47% positive business outlook

Nordstrom has an employee rating of 3.6 out of 5 stars, based on 25,060 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

25K reviews
2.0
Sep 28, 2018
Recommend
CEO approval
Business Outlook

Pros

No dress code Nordstrom discount Work from home opportunities Access to product Rooftop access

Cons

The only people who can afford to work there, let alone withstand the 3 month training period in which you do not even make a livable wage, are people who have outside or parental financial support, which incredibly limits the application pool. It can be isolating to work there if you don't come from money. There is an incredibly insecure management style. There's obsessive micromanagement, and whichever executive(s) is making them all this crazed and paranoid failed to realize this attitude creates an environment where we can all feel the anxiety and paranoia, and it's draining. If the numbers are as good as you'd have us believe, there'd be little reason for management to be so flustered. We have meeting after meeting and "training" after "training" in which we rehash information everyone already knows, or gather the entire team together only to parade the top sellers in front of us and give them prizes. This takes us away from doing actual work. I've also reached out to more than one HR rep several times and they just don't respond. The office is also poorly kept and that's a downer too. It's messy and cluttered, catered food and supplies stick around for a week or more, and things are consistently missing or never replenished - there doesn't seem to be an office manager. It often does not feel like a professional environment. Also, there's pretty much no room for growth or advancement.

3.0
Apr 18, 2018
Recommend
CEO approval
Business Outlook

Pros

- good discount (but you end up spending more) - great brand name - can work with different cloud providers - it's a job that pays the bills - management says they are trying to improve the culture - many great and hard-working engineers who care about the company - Nordstrom has some very sharp people in the IT org but most of them outside the leadership

Cons

- top-down technical decision making makes very little sense - lacking company sponsored team building - good people continue to leave - young and inexperienced folks call the shots in roles requiring advanced experience - no respect for results and examples of empty promises related to promotions - "sacred cow" directors sacrificing teams, yet still keeping jobs - lack of the long-term approach to execution - the workload is not managed well across teams and there is very little road mapping - inflexible work from home policies - don't trust recruiting telling you will be able to WFH because some people do it - occasional, random unfriendliness in the workplace

avatar
Nordstrom Response
8y
Hello, Thank you for taking the time to share your experience here. Collaboration is a key pillar of the Nordstrom business model, both in terms of our product and the people who build it. To make this model a reality, we encourage teams to integrate their workflow and divide their workload, however I can understand your frustration in terms of execution. As a company, we are fortunate to have attracted some of the best talent in the industry, but it is the management of our many diverse skill sets that determines our future. With that in mind, I want to apologize if we’ve fallen short during your time with us so far. I encourage you to reach out to me directly at NordTechFeedback@nordstrom.com if you have the time to share any additional feedback. Sincerely, Patrick Welch VP Technology Nordstrom
2.0
Jan 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Smart people, good engineers, people leave at 5ish. Any stars here are because there are some nice, cool people that work here.

Cons

Not sure where to begin. So many capable engineers. So many managers that you look at and scratch your head wondering how on earth they are in those positions. Pretty old school ways of looking at management, but I hear that's not true for every org. Recruiting is a joke. HR is asleep.

avatar
Nordstrom Response
8y
Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing this issue with us, especially as we continue our work streamlining our processes across teams. This begins with the way our managers uphold Nordstrom’s commitment to giving employees ownership over their work, and creating an environment that fosters collaboration. I apologize if we’ve missed the mark so far during your time with us. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom
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