Nordstrom reviews

3.6

57% would recommend to a friend

(25,059 total reviews)

Erik B. Nordstrom and Peter E. Nordstrom

71% approve of CEO

47% positive business outlook

Nordstrom has an employee rating of 3.6 out of 5 stars, based on 25,059 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nordstrom employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

25K reviews
2.0
Oct 3, 2017

Chaos is not always a ladder

Recommend
CEO approval
Business Outlook

Pros

Your teammates will easily become your friends. You'll commiserate together.

Cons

CONSTANT re-orgs and churn with ill-defined job roles and expectations. The pay and benefits are not up to industry standard, so the main reason for working here has historically been the company culture, but in recent years that culture has died. Gone are opportunities to advance within, gone are supporting managers that help you grow and learn, gone is real recognition of good work. You find yourself wondering how much longer you will even have a job.

avatar
Nordstrom Response
8y
Hello, Thank you for taking the time to give us feedback. We consider room for growth a key benefit of working at Nordstrom, and supportive management its foundation. At the same time, we also strive to make each role on our team an engaging and rewarding one—and help each employee understand the value of their contribution to the company. If you would be willing to share more details about your experience, we’d like to personally speak with you to make things right, and learn how we can improve our policies in the future. Please contact us if you have the time at NordTechFeedback@nordstrom.com. Sincerely, Patrick Welch VP Technology Nordstrom
1.0
Jun 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Some good people still there (in non leadership roles mostly). Other than that, no compelling reasons to consider a job here in the near future.

Cons

Leadership that lacks any shred of empathy or emotional intelligence. New CTO trying to turn into Amazon culture, but mostly getting negatives of Amazon ( long hours, culture of fear and intimidation) without the positives ( wicked and interesting problems to solve, good pay, etc). Voluntary turnover since the layoffs in the spring has been staggering- best and brightest are all jumping ship. New HR group that's moving the culture backwards.

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Nordstrom Response
7y
Hello, Thank you for making us aware of this problem, and I’m very sorry to learn that your experience with senior leadership was unsatisfactory. We strive to give every employee the tools, as well as the time, that he or she needs to do their job, and if we fell short, we’d like to hear where. As we grow, we are simultaneously working to make expectations and responsibilities clearer for each role on the team, and we are collecting feedback along the way to help us improve. If you would be open to sharing more details about your experience, we would like to review them to inform our efforts. Please contact us at any time at NordTechFeedback@nordstrom.com. Sincerely, Patrick Welch VP Technology Nordstrom
1.0
Jul 10, 2015

What a joke.

Recommend
CEO approval
Business Outlook

Pros

Are you in your early 20s, good-looking and outgoing? Perfect. You'll get hired! The only question they'll ask you is if you have a good (wealthy) network. You'll get to work with very outgoing individuals in a pretty work space, listen to good music during the day, and have a drink from the bar for free after work.

Cons

You will be ostracized if you dare only work 40 hours a week. I mean, a 26k base clearly means you need to work more hours, ladies. And you think you can take a day off? Or a HOLIDAY? Nope. You get zero PTO. Besides the terrible pay and mediocre at best benefits, I remember the first huge cultural turn-off for me while I was in training. I asked a VP how she balanced her life as a mom, and her reply was - "I relieve the nanny, have about an hour to feed my child, put him/her to bed, then I'm back online working." AN HOUR. How sad. This place hates the term "work/life balance." They instead preach "work/life integration". It's the perfect 1st job for naive 20-somethings who don't have to worry about bills because their parents are still providing everything, including clients. You won't even see a penny of commission unless you sell 20k in a month. Which, yes can be done, but certainly not at just 40 hours/week, on the leads you get (which are laughable). You are required to "prospect" aka "flirt with guys without being too flirty" (real talk directly from sales directors) but when you mention where you work, the guys will laugh & run! Why? Because stylists spend hours a day hunting down potential clients via every social media platform, so these guys are so over getting hounded. So unless your pops is on stand-by to come drop $700 on a jacket to help you meet your monthly number, good luck on hitting your goal. Bottom line: If you are a woman who values family over work, do yourself a favor and don't even bother wasting your precious time here. If you are young, single and have parents with deep pockets, yet no desire to break away from the hand that feeds, then TC is for you.

Viewing 19 - 21 of 25,059 Reviews

Glassdoor has 26,144 Nordstrom reviews submitted anonymously by Nordstrom employees. Read employee reviews and ratings on Glassdoor to decide if Nordstrom is right for you.