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      North

      Engaged Employer

      North reviews

      3.9

      78% would recommend to a friend

      (389 total reviews)
      avatar

      Marc Gardner

      86% approve of CEO

      77% positive business outlook

      Ratings by demographic groups

      North has an employee rating of 3.9 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      389 reviews
      5.0
      Jun 22, 2023

      Great company with great core values

      Senior sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoyed working with HMS and truly felt I had a career with them.

      Cons

      The resources were limited due to merge, but moving forward the future is very bright for the hospitality portion. I recommend it to anyone with extensive POS background and payment processing.

      avatar
      North Response
      3y
      I always feel particularly grateful when a prior team member provides a positive review, so thank you for taking the time to leave this feedback for us. We recently had senior leadership from our Hospitality Group speak at our June Town Hall and I agree with you 100% that the future is very bright for this group. We have amazing innovations in technology and an even more amazing team working hard to provide great products and services for our merchants...time to pull out the sunglasses! Thank you for the time, effort and energy you gave to NAB/HMS, and thank you for leaving this positive review, we appreciate it.
      1.0
      May 18, 2023

      Keep away

      Credit risk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is good comparatively to competitors.

      Cons

      They don’t care about employees. I worked there for almost two years and during that time we lost five managers in the same department, we kept loosing analysts because they overwork you, and you are constantly on the phone being yelled at by customers instead of performing risk duties. I also reported two individuals: one for not doing their job on a daily basis (nothing was ever done) and then for a manager who kept harassing me and blaming me for an automated email he kept receiving by the system. Finally, they have no sense of a personal life. They constantly had you working 10 to 12 hours overtime (everyday) but it was ‘voluntary’. Luckily, I quit right in the knick of time because they changed from hourly to salary pay so they wouldn’t have to pay you for overtime.

      avatar
      North Response
      3y
      While we never like to see a one-star posting, we do appreciate your feedback. I was able to collaborate with our Enterprise Risk Management Leadership and while they were aware of your situation, they shared there were misperceptions in your review. We respect your personal perspective and do not wish to debate in this forum so, even though you are no longer employed at NAB, I sincerely encourage you to reach out to me personally to discuss your concerns at any time. That being said, there is one point I am compelled to shed insight on, and that is your statement that we changed from hourly to salaried pay so we wouldn't have to pay overtime. You may not know this, but when changing an employee's classification from non-exempt to exempt, employers like NAB first make sure the duties and responsibilities of the position meets all applicable exemption criteria. This is such a critical process that we engaged Lockton Consulting to evaluate, benchmark and make the appropriate recommendation applying both Federal and State tests. If there is any doubt as to whether the position qualifies for exemption, it should remain classified as non-exempt. In this case, it was clear that the position was exempt, so we made the appropriate changes after communicating with the team. The feedback we have received from other team members about this change has been overwhelmingly positive as it also allows these team members to participate in our annual bonus pool and flexible PTO benefit which was not available for these positions before. Again, we are happy to speak to you in more detail if desired, thank you.
      1.0
      May 15, 2023

      Run away fast!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      On-boarding and training is great. A majority of the employees here are friendly.

      Cons

      The company does not have vision. Marc (their CEO) is too busy buying other companies to take the time to lay out his vision of what the company should be, or how to integrate the companies he acquired. Their development roadmaps continually get disrupted because Marc keeps changing the Dev team's priorities. They seem to be on a campaign to hire new talent, and just throw them into roles without giving them the tools or guidance they need to succeed. It's very difficult to make improvements here. And when you fail to meet their expectations (due to their lack of support), they will terminate you. Just recently, their Sales group alone saw two VPs and a C-suite sales executive fired after being employed about a year (or less). Things are so bad there that their Chief Experience Officer (Jim Parkinson) posted on Linkedin on Feb 15, 2023 that he was leaving the company in April (likely due to his frustration with the CEO), only to backpedal on March 31, 2023 and share that he was staying. I know any negative review often sounds like a disgruntled former employee trying to hurt their former employer. My advice is to be cautious if you are leaving a good job for a job here. Search Linkedin for former employees and ask them for their thoughts before accepting a position here.

      avatar
      North Response
      3y
      It was disappointing to see your one-star review and since you specifically mentioned Jim Parkinson, NABs Chief Experience Officer, in your feedback, I asked Jim to collaborate on this response. Jim shared; "I always appreciate the feedback, but it makes sense to get some facts straight. First, I was planning to leave to explore more personal/security/social protection technology research, and I decided to stay because my NAB teammates and the loyalty we have for each other and to the company are important to me. I love the team at NAB, and after further reflection, I decided my work here wasn't done. Second, at NAB we have a vision for growth that includes internal/organic opportunities as well as acquisition opportunities. We target acquisitions that are aligned with our business model and have opportunities for synergies and process improvements using our proven technology and other shared service resources. We have a collaborative focus on making our acquisitions successful at every level and function within NAB. As anyone knows, successfully integrating acquisitions takes time and an intentional strategy - and yes, we must make hard decisions - but our acquisition track record speaks for itself. From personal experience I can say that we value every person at NAB. I would encourage anyone who is considering joining our growing team to speak to CURRENT team members for an honest assessment of what it's like to work in our fast paced yet innovative and collaborative environment. I appreciate your concern and your feedback but it's important to me to make it clear that I did not "backpedal" but wanted to stay at NAB because we have an amazing future being built by some of the best, most talented people I have ever had the privilege to work with."
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