North reviews

3.9

78% would recommend to a friend

(389 total reviews)
avatar

Marc Gardner

86% approve of CEO

77% positive business outlook

North has an employee rating of 3.9 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

389 reviews
1.0
May 1, 2023
Recommend
CEO approval
Business Outlook

Pros

I was hired to work for HMS as a field service technician with a company that has a strong and powerful presence in the POS industry. I was told many times how great I was as an employee alongside many others and we were family. Randy Brown is an amazing manager and awesome to work for!

Cons

NAB bought HMS and fired most of the force

avatar
North Response
3y
In order to give your response the careful attention it deserved, I turned to Eric Yusefzadeh, General Manager of our Hospitality Operations, of which HMS was a part. Eric shared, "We greatly appreciate what you and the broader HMS team brought to NAB and the Hospitality organization. HMS was acquired 3 years ago for the POS technology and the unique talent & expertise it brought to our Payments groups. While it might feel differenly, the recent reduction of overlapping or overstaffed positions was a very small percentage of our overall Hospitality Implementation & Support teams. It took us months and months to review the business metrics and data to ensure we were rightsizing appropriately and we did our best to generously care for our impacted team members. I do understand how challenging it is when something like this happens, but considering your skills, I am sure this is just a temporary setback. We're grateful to you and all of the team members for your hard work and contributions to the business & our customers."
1.0
Apr 14, 2023

Toxic Environment

Recommend
CEO approval
Business Outlook

Pros

Some smart and talented people

Cons

Ownership and senior leadership don't care at all about their team members.

avatar
North Response
3y
Thank you for your feedback. I’m sorry you didn’t have a great experience during your time at NAB although it does look like you were able to work with some smart and talented people which is positive. We continuously look for ways to enhance team member satisfaction and are working hard to make NAB the best place. I wish your review provided some actionable feedback - we always take these reviews seriously and use the feedback as an opportunity for improvement whenever possible. You are welcomed to connect with me offline to share more specifics on what you feel could be improved. We wish you the best in your career.
2.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Wonderful opportunity to work with and learn from successful business owners/clients.

Cons

Low pay and strict on policy.

avatar
North Response
3y
I was so disappointed to see your review and I wish you would have taken the time to share more actionable feedback with me. On the positive side, you found your time at NAB to be a wonderful opportunity and a great learning experience. Its unfortunate you felt that the CSR pay was low, but we review our pay ranges against market every year and reviewed our Califorian range for your position before responding to this post. I will tell you that we are paying at or above market based upon the data we have, but I also know that many companies are interested in the amazing talent we have at NAB and frequently make offers that are much higher in market to lure our talent away. We are doing what we can to keep up and of course we are looking at the whole package too - total rewards and not just pay. So things like remote work, flexible PTO and Zen spend accounts are ways we attempt to make the "whole compensation package" more competitive. We do thank you for your feedback and want you to know we are committed to doing all we can to keep our pay and benefits at or above market to attract and retain the great talent we have at NAB.
Viewing 115 - 117 of 389 Reviews

Glassdoor has 419 North reviews submitted anonymously by North employees. Read employee reviews and ratings on Glassdoor to decide if North is right for you.