North reviews

3.9

78% would recommend to a friend

(389 total reviews)
avatar

Marc Gardner

86% approve of CEO

77% positive business outlook

North has an employee rating of 3.9 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

389 reviews
1.0
Oct 14, 2021

Terrible

Recommend
CEO approval
Business Outlook

Pros

There was a generous opening salary

Cons

Hostile work environment, lack of direction and what I would call a hot potato blame game. HR made promises of payouts for PTO in order to get a waiver signed, and then never paid "based on policy".

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North Response
4y
Wow, your review really took me back, especially as you are commenting on unethical actions on my team which, of course, we all take very seriously. I am unbelievably proud of the People Operations Team and the way we care for and support our NAB team members. You have us all shaking our heads at your feedback, but of course we are digging in to address it immediately. I personally asked all of my Talent Acquisition and HR BP team members if they had any information to share on what you might be referring to and no one had any idea. Our PTO policy is clearly documented in our handbook, which if you are a NAB team member you would have read and acknowledged electronically, so your comments around promised payouts for signing wavers is a bit confusing. Regardless, I absolutely encourage you to reach out to me personally to discuss your situation and if there are any issues that need correction I will address them personally and immediately. I feel badly about your experience with us and am committed to addressing any issues you are willing to share with me personally. Thank you.
3.0
Sep 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote position. Decent benefits. Good schedule.

Cons

Low pay compared to comparable positions at competitors

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North Response
4y
First of all, I am always grateful when a current team member takes time to provide balanced feedback, so thank you for that. While I wish your rating were higher, I appreciate that overall you a satisfied with your work experience at NAB. As you know 95% of our team members are working remotely and based upon our performance numbers in 2021, they have been very successful doing so. I would agree remote work at NAB is a "Pro". We have a great benefits plan currently, and we have made improvements for 2022 so I am excited for you to see that during our upcoming open enrollment. I do want to address your "con" of low pay. We spent most of 2021 benchmarking our positions with help from our vendor partner, Lockton. Since they call 2021 the year of the resignation, you can bet we are hyper-focused on ensuring we are very competitive in the labor market. We have made pay adjustments were needed, but I am happy to share that for the most part we are paying at or above market. When you add the fact that we paid out 2020 year end bonuses and up to 5% merit in 2021 most would agree that we have been agressively competitive compared to the market. If you are concerned about your current compensation, I strongly encourage you to have a conversation with your direct leader. Alternatively, you can always reach out to your HR Business Partner or me to discuss in more detail. Again, thank you for taking the time to share your feedback, we appreciate the opportunity to learn and improve.
4.0
Sep 22, 2021

Good company to work for lately

Recommend
CEO approval
Business Outlook

Pros

Flexible schedules Work remote Company has made strides to do the right things through COVID and recent protest struggles Company has been forward thinking on tech

Cons

Work-life balance can get lost in the fog a bit We often find ourselves doing the work of multiple people due to hiring freezes that we haven't staffed properly from We could use more career pathing organization.

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North Response
4y
I had to smile when I read your tag line, so thank you for that. I am beyond pleased that you are currently enjoying your work experience at NAB. I have such great respect for our IT Engineers, you are the "secret sauce" at NAB and we are all grateful for the time, effort and energy our IT Engineering team puts into ensuring we are innovative and forward thinking as a company. I appreciate your mention of flexible work schedules and the ability to work remotely as your "Pro" items. Our senior executive team has worked very hard through out the pandemic to ensure every team member was safe, healthy and productive...in that order. When you have those priorities, flexibility and remote work just make sense. As far as your "con's" are concerned...I have to agree with you there. We have not done a very good job with career pathing in the past and I am happy to say that this is now a key priority for us to improve. We are currently working with our top leaders to identify key successors and high potential talent to begin INTENTIONALLY developing, stretching and promoting talent within NAB and across our many entities. We have a ton of very talented, motivated team members at NAB and we want to do all we can to maximize that talent. If you have any personal concerns around your own development or career path I encourage you to speak to your direct leader or your HR Business Partner, sometimes an open conversation is all you need to get the process started. Again, thank you for taking the time to leave your feedback, we appreciate your input as we strive to continuously improve.
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