Does Northwest Administrators pay their employees well?

According to anonymously submitted Glassdoor reviews, Northwest Administrators employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Northwest Administrators. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Northwest Administrators?

28% of Northwest Administrators employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Northwest Administrators 2.5 out of 5 for work life balance, 2.0 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Northwest Administrators?

Payroll Compliance Auditor (21) , Payroll Auditor (14) , Auditor (11) , Accounting Clerk (10) , Pension Processor (8) , Compliance Auditor (6) , Manager (6) , Data Maintenance Clerk (5) , Phone Clerk (5) , Claims Processor (4) , Pension Claims Processor (4) , Supervisor (4) , Administrative Assistant (3) , Claims Analyst (3) , File Clerk (3)

What are the pros of working at Northwest Administrators according to real employee reviews?

"benefits are good" ((in 39 reviews)); "Good pay very often yes" ((in 22 reviews)); "the people are great and easy to work with" ((in 11 reviews)); "Work from home Great Co workers" ((in 5 reviews)); "The benefits are pretty good, since it has to distract from how badly they pay you and how small the raises are." ((in 4 reviews))

What are the cons of working at Northwest Administrators according to real employee reviews?

"Management is poor and usually provides negative rather than positive reinforcement to employees." ((in 34 reviews)); "This place also has a thriving cancerous culture of departmental bullying, upper management is aware and blissfully willing to ignore the issue as long as it doesn't directly affect them." ((in 14 reviews)); "the medical customer service call center supervisors are horrible." ((in 10 reviews)); "Since I have left, I have heard of many quality employees who have been "let go" for one reason or another, some were just personality clashes with their manager, which is completely uncalled for, IMO." ((in 9 reviews)); "Bad work environment and lazy people" ((in 7 reviews))

What are employees saying about Northwest Administrators layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Northwest Administrators layoffs and their outlook for job security at Northwest Administrators in 2026.

What are the top reviewed Northwest Administrators locations?

Seattle , Pasadena , Meridian , Brisbane , Daly City , Las Vegas , Federal Way , Boise , White Plains , San Francisco , Everett , Lynnwood , Mountlake Terrace , Tacoma , Portland , East Pasadena , North Puyallup

Northwest Administrators reviews

2.4

28% would recommend to a friend

(264 total reviews)

Chris R. Hughes

18% approve of CEO

32% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.6

Compensation and benefits

2.5

Work/Life balance

2.2

Career opportunities

2.0

Culture & values

1.9

Senior management

Northwest Administrators has an employee rating of 2.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Administrators employee rating is 35% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

1.0

Jun 2, 2021

Atrocious place to work

Auditor

Recommend

CEO approval

Business Outlook

Pros

Some good people work there .

Cons

Pay is ok if you’re a recent graduate but nowhere near competitive for living in Seattle. The job title is misleading, you’re not so much an auditor as you’re a data entry clerk. The amount of disengagement, micromanagement and rigidity is bewildering. The only reason to work there for any length of time is due to a global pandemic and even then if you can take unemployment instead do so.

Northwest Administrators Response

5y

Thank you for your feedback. We regularly benchmark our wages and benefits offerings to industry standards ensuring we provide a comprehensive and competitive compensation package to all associates (our employee medical is $50 per month and free for vision and dental!). Our Payroll Auditors also receive additional benefits, such as student loan repayment. Over the last several years we have been very focused on employee morale and engagement and as a result, we have had a continued decline in our turnover rate for the last three years. To learn of your experience is surprising and we are sorry to hear that you did not enjoy your time at NWA. Thank you again for your comments as it helps us continue to grow and improve.

4.0

May 7, 2021

Steady Work Environment

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Consistent, predictable work flow and hours

Cons

Parking difficulties - must move car consistently or pay for parking

2.0

Mar 27, 2021

Good people, terrible work culture, outdated HR, heavy on policies, light on respect. Very inefficient.

Pension claims processor

Recommend

CEO approval

Business Outlook

Pros

The workplace is diverse with lots of great people to work next to. Many have become good friends.I have learned a ton. Pay is kind of okay. New president is really encouraging changes.

Cons

Position is unionized, which effectively pits management against the processors there’s no incentive to innovate or do any more than what is required. My overall experience with HR has not great. They did “jeans Friday” but sent multiple emails explaining not to wears tennis shoes on jeans Friday. Even a on days we could wear Seahawks jerseys and jeans and email sent out reminding us to wear dress shoes only ....with our jersey and jeans.

Northwest Administrators Response

5y

Thank you for your comments. They are very concerning as they don’t accurately represent NWA. Our dress code changed several years ago. Also, due to our focus on protecting associate health during the pandemic, we closed our offices to the public. With no one coming into the office, we’ve further relaxed our dress code allowing jeans every day. Also concerning is what may be just a lack of understanding in how policies and programs are developed when a collective bargaining agreement (CBA) is in place as it is at NWA—the HR team develops corporate policies based on the CBA, the bargaining process and needs of managing the business. This is very different than in other organizations, so the confusion is understandable. Benefits are part of the CBA and “bargained.” During bargaining, a comparison of our wages and benefits (including medical and pension) occurs—NWA to our closest competitors. From this, we know our wages and benefits are above industry standard. Outside of the comparison, we also know that our turnover than others in our industry. 2019, 2020 and now 2021 data show a continued decline in our turnover rate. We totally understand that NWA may not be the right choice for everyone but, based on these facts, we believe ourselves to be an excellent employer as well as one of the industry’s best TPAs.

Viewing 109 - 111 of 264 Reviews

Jobs at Northwest Administrators

Medical Claims Auditor (Hybrid)

Medical Claims Auditor (Hybrid)

Medical Claims Processor

Medical Claims Auditor (Hybrid)

Medical Claims Auditor (Hybrid)

Mountlake Terrace, WA