Does Northwest Administrators pay their employees well?

According to anonymously submitted Glassdoor reviews, Northwest Administrators employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Northwest Administrators. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Northwest Administrators?

28% of Northwest Administrators employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Northwest Administrators 2.5 out of 5 for work life balance, 2.0 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Northwest Administrators?

Payroll Compliance Auditor (21) , Payroll Auditor (14) , Auditor (11) , Accounting Clerk (10) , Pension Processor (8) , Compliance Auditor (6) , Manager (6) , Data Maintenance Clerk (5) , Phone Clerk (5) , Claims Processor (4) , Pension Claims Processor (4) , Supervisor (4) , Administrative Assistant (3) , Claims Analyst (3) , File Clerk (3)

What are the pros of working at Northwest Administrators according to real employee reviews?

"benefits are good" ((in 42 reviews)); "Good pay very often yes" ((in 23 reviews)); "the people are great and easy to work with" ((in 12 reviews)); "Great work life balance" ((in 10 reviews)); "The benefits are pretty good, since it has to distract from how badly they pay you and how small the raises are." ((in 5 reviews))

What are the cons of working at Northwest Administrators according to real employee reviews?

"Management is poor and usually provides negative rather than positive reinforcement to employees." ((in 38 reviews)); "spending 30 min giving nothing but negative feedback without any suggestions on how to improve your work going forward), throw their employees under the bus to save their own image in front of upper management, can't take responsibility for their own mistakes and they encourage tattle" ((in 15 reviews)); "the medical customer service call center supervisors are horrible." ((in 10 reviews)); "Since I have left, I have heard of many quality employees who have been "let go" for one reason or another, some were just personality clashes with their manager, which is completely uncalled for, IMO." ((in 9 reviews)); "Inconsistent training, high turnover rate" ((in 8 reviews))

What are employees saying about Northwest Administrators layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Northwest Administrators layoffs and their outlook for job security at Northwest Administrators in 2026.

What are the top reviewed Northwest Administrators locations?

Seattle , Pasadena , Meridian , Brisbane , Daly City , Las Vegas , Federal Way , Boise , White Plains , San Francisco , Everett , Lynnwood , Mountlake Terrace , Tacoma , Portland , East Pasadena , North Puyallup

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Northwest Administrators

Northwest Administrators reviews

2.4

28% would recommend to a friend

(264 total reviews)

Chris R. Hughes

18% approve of CEO

32% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.6

Compensation and benefits

2.5

Work/Life balance

2.2

Career opportunities

2.0

Culture & values

1.9

Senior management

Northwest Administrators has an employee rating of 2.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Administrators employee rating is 35% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

4.0

Jun 29, 2019

A Company working hard to improve - with great results

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work life balance - entry level through Management A lot of opportunity for promotion New President that has hired smart Managers who recognize and reward hard working and talented employees Solid benefits Great coworkers - improving culture Satellite offices in Mountlake Terrace and Federal Way

Cons

The Company doesn’t appropriately increase salary based on performance - pays slightly below market Basic Technology improvements take longer to implement then they should

Northwest Administrators Response

Thank you for taking the time to comment! We are pleased to hear you have noticed the changes we are making, and that you feel heard! We love feedback! Both good and those areas that we need to focus improve. NWA provides itself on providing better than market benefits and fair wages. If you have questions or concerns, please contact Human Resources.

3.0

Jun 9, 2019

Beware Of Department Differences

Accounting clerk

Recommend

CEO approval

Business Outlook

Pros

Union benefits Satellite offices Appreciative Coworkers Promotion From Within

Cons

Inefficient Management Old/Inefficient Systems Human Resources Are Not Objective Certain Departments/Locations Have Wonderful Energy & Moral...Others Are Miserable Zero Peoplr Of Color in Executive Staff & Only 2 Women

Northwest Administrators Response

Thank you for your feedback. We take comments on Glassdoor seriously and use them to continue focusing on how to be our very best. In response to your comments, here are a few facts about our very diverse work population—facts we are very proud to share: • 30% of our management team, across all offices, is non-white. • 57% of our management population is female. • 50% of our senior leadership team is female with 50% of those identifying as something other than white. There are always things that we can and will continue to improve at NWA. It is a very exciting time as we update systems and processes for those that help us to meet our number one goal of providing exceptional customer service.

1.0

Jun 3, 2019

Felt like a robot all the time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits aren't that bad

Cons

It had a horrible environment. It's like is stuck in the 50s. Old school way to do things and they don't seem to care if the employees are happy or at least engaged with their work

Northwest Administrators Response

We are disappointed to hear that you were unhappy with your position at NWA. With continuous improvement being a key goal, your feedback will help us to continue to progress. Employee benefit administration is a very production based industry. Meeting key performance indicators and other metrics allows us to communicate our effectiveness to our clients—whose satisfaction is our number one goal. Production work isn’t for everyone, though we try to engage with our employees to help them meet their career goals and to provide challenging developmental opportunities. We hope to do better in the future as we know that our people are truly what make us successful.

Viewing 145 - 147 of 264 Reviews

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Ratings by demographic groups

Reviews by job title

A Company working hard to improve - with great results

Beware Of Department Differences

Felt like a robot all the time

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