Does Northwest Administrators pay their employees well?

According to anonymously submitted Glassdoor reviews, Northwest Administrators employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Northwest Administrators. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Northwest Administrators?

28% of Northwest Administrators employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Northwest Administrators 2.5 out of 5 for work life balance, 2.0 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Northwest Administrators?

Payroll Compliance Auditor (21) , Payroll Auditor (14) , Auditor (11) , Accounting Clerk (10) , Pension Processor (8) , Compliance Auditor (6) , Manager (6) , Data Maintenance Clerk (5) , Phone Clerk (5) , Claims Processor (4) , Pension Claims Processor (4) , Supervisor (4) , Administrative Assistant (3) , Claims Analyst (3) , File Clerk (3)

What are the pros of working at Northwest Administrators according to real employee reviews?

"benefits are good" ((in 37 reviews)); "Good pay very often yes" ((in 22 reviews)); "nice, friendly coworkers." ((in 12 reviews)); "the people are great and easy to work with" ((in 12 reviews)); "Great work life balance" ((in 11 reviews))

What are the cons of working at Northwest Administrators according to real employee reviews?

"Management is poor and usually provides negative rather than positive reinforcement to employees." ((in 33 reviews)); "Upper management is not the most caring." ((in 13 reviews)); "the medical customer service call center supervisors are horrible." ((in 10 reviews)); "Since I have left, I have heard of many quality employees who have been "let go" for one reason or another, some were just personality clashes with their manager, which is completely uncalled for, IMO." ((in 8 reviews)); "Complex work but managers expect new hires to have lots of questions and there is extensive training provided." ((in 8 reviews))

What are employees saying about Northwest Administrators layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Northwest Administrators layoffs and their outlook for job security at Northwest Administrators in 2026.

What are the top reviewed Northwest Administrators locations?

Seattle , Pasadena , Meridian , Brisbane , Daly City , Las Vegas , Federal Way , Boise , White Plains , San Francisco , Everett , Lynnwood , Mountlake Terrace , Tacoma , Portland , East Pasadena , North Puyallup

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Northwest Administrators

Northwest Administrators reviews

2.4

28% would recommend to a friend

(264 total reviews)

Chris R. Hughes

18% approve of CEO

32% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.6

Compensation and benefits

2.5

Work/Life balance

2.2

Career opportunities

2.0

Culture & values

1.9

Senior management

Northwest Administrators has an employee rating of 2.4 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Northwest Administrators employee rating is 35% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

2.0

Mar 23, 2019

Outdated management culture but decent pay/benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pay is good, especially if you don’t have a college degree. They’ve recently opened up satellite offices in the north end and south end of the greater Seattle area which means you can make your pay seem even better by moving somewhere less expensive. There are some really friendly employees that make work enjoyable. The Seattle location has an Avenue C “market” within one of the buildings where you can buy fresh food. Retirement benefits are good for non-union employees and “okay” for union employees.

Cons

The company culture is lacking... most people don’t feel particularly loyal to the company and there’s a reason for that. Upper management and HR is old school. The dress code is outdated, processes and procedures are outdated and difficult to change, the overall tone from corporate emails is stuffy, condescending or falsely positive (as in their view on the situation doesn’t match the reality). If you work in Seattle, you will have to pay a lot for parking, park in four/two hour parking and move your car on your breaks, or park far away for free, all-day parking if you choose to drive. The company does nothing to make up for this when all other locations have free all-day parking on site. I think each department has their own culture too. Based on other reviews, it seems other departments foster a good work/life balance and keep their employees motivated and happy. Certain departments get the short end of the stick. Whereas the company has remodeled a lot of the floors of the Seattle buildings in recent years, the floors where the “lower level” employees work are rundown and dirty.

Northwest Administrators Response

We truly appreciate the time you took to provide us feedback. NWA is one of the most successful, independently owned TPAs in the United States. Our success comes from our ability to provide exceptional customer service and continually focus on process improvement. Part of our “process improvement” has been to develop our leaders and make shifts in our practices to make ourselves an employer of choice. With turnover well below industry standards, we think we are making adjustments in the right areas. It is disappointing it wasn’t a fit for you but we do wish you the very best in finding a work culture that is perfect for you.

1.0

Nov 8, 2018

Youll love it here

Customer service phone representative

Recommend

CEO approval

Business Outlook

Pros

Are you a kleptomaniac? Your stealing will be acknowledged months after it happened, and by then it wont matter. If personal property is visible you might as well take it. No firm stance against it even if they caught you red handed. Youll fit in with the culture here

Cons

They want to be progressive in the dress code

1.0

Aug 26, 2018

Who's watching the store?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good medical benefits. Member of the Union.

Cons

The overall feeling is that management had blinders on or that they do not want to confront the many problems that go on. Outdated policies - must get approval from the home office to do just about everything. Lack of supplies to do the job - from paper to correct training for new procedures. Unorganized and tense office setting. Procedures changed so often it was hard to remember which way to do things.

Viewing 148 - 150 of 264 Reviews

Jobs at Northwest Administrators

Medical Claims Auditor (Hybrid)

Medical Claims Auditor (Hybrid)

Medical Claims Auditor (Hybrid)

Medical Claims Processor

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Outdated management culture but decent pay/benefits

Youll love it here

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