Is OPENLANE a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at OPENLANE have rated their employer with 2.9 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of OPENLANE employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at OPENLANE now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at OPENLANE .

Does OPENLANE pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at OPENLANE with 3.5 out of 5 stars based on 19 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at OPENLANE.

How happy are Customer Service (CSR) professionals working at OPENLANE?

74% of Customer Service (CSR) employees at OPENLANE would recommend their employer to a friend. This rating has increased by 310% in the past 12 months. Customer Service (CSR) professionals have also rated OPENLANE with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at OPENLANE?

Software Engineer (14) , Manager (9) , Senior Software Engineer (9) , Account Manager (8) , Sales Representative (8) , Product Manager (7) , Sales (7) , Customer Service Representative (6) , Sales Manager (5) , Title Clerk (5) , Business Analyst (4) , Dealer Solutions Executive (4) , Inspector (4) , Outside Sales Representative (4) , Salesforce Administrator (4)

What are the pros of working at OPENLANE according to real employee reviews?

"Some really great people to work for and with." ((in 38 reviews)); "Benefits are good" ((in 34 reviews)); "Team is great and tight knit" ((in 16 reviews)); "Has good work life balance" ((in 15 reviews)); "Easy work environment." ((in 8 reviews))

What are the cons of working at OPENLANE according to real employee reviews?

"Bad management" ((in 27 reviews)); "Why is it that "new" senior leadership never walks the floor and just talks to people?" ((in 26 reviews)); "Upper management are all unscrupulous and are very quick to blame others for their downfalls." ((in 12 reviews)); "Low salaries with minimal raises" ((in 11 reviews)); "My manager always threw projects at me even though I was in the middle of multiple other projects." ((in 7 reviews))

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OPENLANE

OPENLANE Customer Service (CSR) reviews

2.9

74% would recommend to a friend

(19 total reviews)

Peter Kelly

76% approve of CEO

63% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Work/Life balance

3.5

Compensation and benefits

3.2

Culture & values

3.0

Senior management

2.9

Career opportunities

Customer Service (CSR) employees have rated OPENLANE with 2.9 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. OPENLANE is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

3.0

Mar 15, 2023

Adequate

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits, Middle management always have your back

Cons

No employee culture & quotas can be unrealistic

5.0

Nov 16, 2022

Great company and benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company and great benefits.

Cons

No cons for company at all

3.0

Aug 1, 2022

Salary

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

management is very helpful and understanding

Cons

the pay is not great at all. ive been here 3 years and ive only increased my hourly wage by one dollar and 7 cents! my salary should be at least $18 by now. Pay SUCKS.

Viewing 10 - 12 of 19 Reviews

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OPENLANE Customer Service (CSR) reviews

Ratings by category

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Adequate

Great company and benefits

Salary

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