Is OPENLANE a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at OPENLANE have rated their employer with 2.9 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of OPENLANE employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at OPENLANE now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at OPENLANE .

Does OPENLANE pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at OPENLANE with 3.5 out of 5 stars based on 19 anonymously submitted employee reviews. This is 8.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at OPENLANE.

How happy are Customer Service (CSR) professionals working at OPENLANE?

74% of Customer Service (CSR) employees at OPENLANE would recommend their employer to a friend. This rating has increased by 310% in the past 12 months. Customer Service (CSR) professionals have also rated OPENLANE with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at OPENLANE?

Software Engineer (14) , Manager (9) , Senior Software Engineer (9) , Account Manager (8) , Sales Representative (8) , Product Manager (7) , Sales (7) , Customer Service Representative (6) , Sales Manager (5) , Title Clerk (5) , Business Analyst (4) , Dealer Solutions Executive (4) , Inspector (4) , Outside Sales Representative (4) , Salesforce Administrator (4)

What are the pros of working at OPENLANE according to real employee reviews?

"Benefits are good" ((in 37 reviews)); "Some really great people to work for and with." ((in 36 reviews)); "Work life balance is good" ((in 15 reviews)); "Great team to work with and positive workplace" ((in 15 reviews)); "Comfortable work environment." ((in 9 reviews))

What are the cons of working at OPENLANE according to real employee reviews?

"Bad management" ((in 28 reviews)); "Poor leadership up" ((in 26 reviews)); "Pay is low, you are expected to perform multiple jobs and every minute is tracked." ((in 21 reviews)); "Upper management are all unscrupulous and are very quick to blame others for their downfalls." ((in 12 reviews)); "Low salaries with minimal raises" ((in 10 reviews))

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OPENLANE

OPENLANE Customer Service (CSR) reviews

2.9

74% would recommend to a friend

(19 total reviews)

Peter Kelly

76% approve of CEO

63% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Work/Life balance

3.5

Compensation and benefits

3.2

Culture & values

3.0

Senior management

2.9

Career opportunities

Customer Service (CSR) employees have rated OPENLANE with 2.9 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. OPENLANE is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

5.0

Feb 4, 2026

Solid Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great leaders, benefits and co workers

Cons

Industry fluctuations causing ups and downs for some layoffs

1.0

Jan 19, 2026

No Growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home Not too busy

Cons

No growth Low salary No salary increase

3.0

Oct 30, 2025

Brief Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Work from home full-time - Decent perks and benefits - A helpful team that is friendly and very knowledgeable

Cons

-No unpaid time off or lieu days -Work shifts are not fixed and are subject to change - Delegation and management of tasks/workload could be better.

Viewing 1 - 3 of 19 Reviews

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OPENLANE

OPENLANE Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Solid Company

No Growth

Brief Review

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