Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Ocado Retail

      Engaged Employer

      Ocado Retail reviews

      3.7

      69% would recommend to a friend

      (331 total reviews)

      Hannah Gibson

      78% approve of CEO

      59% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.3

      Career opportunities

      3.2

      Senior management

      Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      331 reviews
      4.0
      Dec 3, 2020

      The Job was good, however, unsupportive higher management

      Customer care advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Pay - Job Satisfaction - Colleagues

      Cons

      - management - communication - favouritism

      avatar
      Ocado Retail Response
      5y
      Thanks for taking the time to review Ocado Group. We have made a note of your posts regarding management and will pass this along to the relevant team. Thanks for all your hard work. Katie
      1.0
      Nov 15, 2020

      If everybody didn't leave, everyone wouldn't be employed.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free coffee and hot chocolate

      Cons

      Missing payments, Unprofessional CORRUPTED and rude management, Shift work from 4am start varying to 4pm start, Physically demanding, Unrealistic deadlines, Ocado wants your tips.

      2.0
      Nov 7, 2020

      Still got a long way to go...

      Customer advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is okay and the people are great! Nice modern office with free fruit, coffee, bread and jams. Very diverse culture and very accepting of LGBTQ+ members.

      Cons

      - Constantly feel like you are working against the customers rather than helping them. - Introduce new measures without fully explaining them, and then expect advisors to relay this to customers with very short notice. - Internal comms takes a hit here. I'm not saying it's non-existent but it sure has a long way to go... - "Specialists" that would rather look for a quick solve rather than actually helping you. - Most of the time you will be the one taking the complaints rather than the managers/complaints team.

      avatar
      Ocado Retail Response
      5y
      Thanks for leaving a review of Ocado Group. We're glad to hear that you're enjoying the office and everything that is has to offer. In terms of your feedback about communication, thanks for bringing this to our attention. We will ensure this feedback is passed along to the relevant team. Katie
      Viewing 298 - 300 of 331 Reviews
      Related searches: Ocado Retail jobs | Ocado Retail salaries | Ocado Retail benefits | Ocado Retail interviews
      ReviewsOcado Retail reviews

      Glassdoor has 356 Ocado Retail reviews submitted anonymously by Ocado Retail employees. Read employee reviews and ratings on Glassdoor to decide if Ocado Retail is right for you.