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Ocado Retail

Engaged Employer

Ocado Retail reviews

3.7

70% would recommend to a friend

(331 total reviews)

Hannah Gibson

78% approve of CEO

57% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Compensation and benefits

3.6

Work/Life balance

3.5

Culture & values

3.4

Career opportunities

3.2

Senior management

Ocado Retail has an employee rating of 3.7 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

331 reviews
3.0
Jul 31, 2025

Easy job, not the best work life balance

Customer service team member
Recommend
CEO approval
Business Outlook

Pros

Early finish when all deliveries are completed.

Cons

Often working weekends and bank holidays.

avatar
Ocado Retail Response
11mo
Thank you for taking the time to share your feedback. However, it looks like your review is meant for Ocado Logistics, not Ocado Retail. You can find Ocado Logistics' Indeed page here: https://uk.indeed.com/cmp/Ocado-Logistics
4.0
Jul 29, 2025

Good company to work for

Customer service
Recommend
CEO approval
Business Outlook

Pros

Good pay, share allocation to staff

Cons

Unsociable working hours like 3pm to midnight

avatar
Ocado Retail Response
11mo
Thank you for taking the time to share your feedback. However, it looks like your review is meant for Ocado Logistics, not Ocado Retail. You can find Ocado Logistic's Glassdoor page here: https://www.glassdoor.co.uk/Overview/Working-at-Ocado-Logistics-EI_IE9400350.11,26.htm
1.0
Jul 15, 2025

worked for while

Personal shopper
Recommend
CEO approval
Business Outlook

Pros

One of the best things about working at the Hatfield site was the autonomy. Once you gained experience and knowledge in your role, you were trusted to do your job without being micromanaged. This also meant you could finish your work on-site and rarely had to take it home. On the whole, the local management and team leaders were great people managers who continually tried to help and coach their staff

Cons

The senior leadership's toxic attitude was the biggest problem. They treated staff as disposable and ruled with an iron fist, leading to mental health issues for some employees. People felt trapped, staying only for the good holiday, schedule, and bonus. This put everyone at the mercy of uncaring managers who were just following orders from above

avatar
Ocado Retail Response
11mo
Thank you for taking the time to share your feedback. However, it looks like your review is meant for Ocado Logistics, not Ocado Retail. You can find Ocado Logistic's Glassdoor page here: https://www.glassdoor.co.uk/Overview/Working-at-Ocado-Logistics-EI_IE9400350.11,26.htm
Viewing 88 - 90 of 331 Reviews
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ReviewsOcado Retail reviews

Glassdoor has 356 Ocado Retail reviews submitted anonymously by Ocado Retail employees. Read employee reviews and ratings on Glassdoor to decide if Ocado Retail is right for you.