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Ocean State Job Lot

Engaged Employer

Ocean State Job Lot reviews

3.0

38% would recommend to a friend

(930 total reviews)
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Marc Perlman

34% approve of CEO

35% positive business outlook

Ocean State Job Lot has an employee rating of 3.0 out of 5 stars, based on 930 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ocean State Job Lot employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

930 reviews
3.0
Jan 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits. And used to be good balance of work life.

Cons

Right now with the change of hours that leadership can work has made it very tough on our work life. Also with the hourly associates getting a boost in pay, some are making more than leaders.

1.0
Jul 30, 2023
Recommend
CEO approval
Business Outlook

Pros

The schedule allows for flexibility.

Cons

Logistics, allocation, aisles become blocked with wrapped pallets of freight, unsafe environment. Freight doesn’t stop coming. Corporate does not listen to freight concerns. Overworked. Given a choice between staying late or go home to your family but there really isn’t a choice. No support at the store level. Most District Team Leaders don’t care to know what Store Team Leaders obstacles are during the week. It’s always “get it done, find a way”. Not a healthy environment.

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Ocean State Job Lot Response
2y
Thank you for your feedback. We appreciate your taking the time to share your experience with us. We understand that the logistics and allocation of freight can be a challenge, and we are working to improve this process. Additionally, you can reach out to Director of Operations Paul Cox at p.cox@osjl.com or HRBP Ed Kruger at e.kruger@osjl.com to share ways to improve our processes. If you have any suggestions on how we can improve, please do not hesitate to share them with us. Thank you again for your feedback. We are committed to creating a healthy environment for our associates, and we appreciate your feedback as we work to improve our processes.
1.0
Jan 23, 2023

Worst of the Worst

Recommend
CEO approval
Business Outlook

Pros

Insurance was good and PTO was generous

Cons

The company prides itself on its philanthropic culture yet allows stores to drown in freight causing dangerous working conditions and a work load that is almost comical. How about about we put all that “good work” in the community money and invest in the associates wages and keep buildings clean and safe? Its always a lose-lose situation with freight due to the conflicting and confusing direction. Often direction gets changed multiple times per week (sometimes daily) and then the district and regional team wonder why we are buried in freight? Perhaps if items didn’t have to move the same items a hundred times it would help. Field leadership is a joke and protect themselves. The keep vital information away from the store operations team and the ownership group. A CYA culture where “it” always rolls downhill. I was made to work with pneumonia and was told by a field leader that I had responsibilities and as long as I wasn’t contagious, I needed to support my store. region 2 is lead by using fear tactics and the field leadership falls right into line….or else. It’s no wonder the ratings for OSJL continue to fall and why they try to persuade the store associates to post positive reviews. Dear ownership, if you are reading this, open your eyes and your ears next time you are in a store. Maybe that’s the problem really: you actually don’t care about anything but the bottom line. The thing is, there are many other discount retailers expanding throughout your operating territories and they will be more than happy to see you blinded by $$ while they focus on the people.

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Ocean State Job Lot Response
3y
Thank you for your feedback on your experience with us and your over 20 years of experience working with us. Safety is and will continue to be our most important focus. Leaders have the authority to work with their District Team Leader to adjust delivery schedules to ensure unsafe conditions do not occur. We cultivate great ideas from our teams and are open to hearing from you on some potential ideas you may have to improve this process.We nurture wellbeing, and always encourage associates who are unwell to not report to work and we have expansive sick pay strategies to ensure associates are protected financially against long term illness, including complimentary short and long term disability and a sick balance that can accrue up to four and a half weeks of full sick pay. We would like to understand more about your experiences with your field leadership. Please email T.Mcmullen@OSJL,com so we can set up some time to learn more about your individual situation.
Viewing 16 - 18 of 930 Reviews

Glassdoor has 958 Ocean State Job Lot reviews submitted anonymously by Ocean State Job Lot employees. Read employee reviews and ratings on Glassdoor to decide if Ocean State Job Lot is right for you.