Old Navy reviews

3.6

61% would recommend to a friend

(14,685 total reviews)
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Horacio “Haio” Barbeito

70% approve of CEO

53% positive business outlook

Old Navy has an employee rating of 3.6 out of 5 stars, based on 14,685 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

15K reviews
3.0
Mar 16, 2019
Recommend
CEO approval
Business Outlook

Pros

*Best pay and benefits in the SF Bay area for the fashion industry. Salaries however, probably don't compare to the tech industry. *Worked with amazing, creative, smart people who are passionate about their jobs. *Fast paced and always changing. Never a dull moment, which might be a con for some depending on what you are looking for in a career. You will never be bored. *Great charitable foundation that does so much for people in the community. *Cafe in building serving full breakfast and lunch. Very convenient. *Pro-women. So many leaders in the company are strong, smart, inspirational women. I worked at ON for over 10 years and never experienced sexual harassment or gender discrimination.

Cons

*Location between SF Giants stadium and new SF Warriors stadium is the absolute worst. Traffic getting to and from work is a little piece of hell. One road in, one road out. Public transportation is lacking. *Your opinion is not wanted or valued by upper management. Zip the lip and follow the leader du jour in their latest pursuit. Upper management is completely driven by the almighty dollar. I guess that's no surprise, considering the size of the company. *So many layers of management. Be prepared to spend a majority of your time in meetings and very little time to actually get your work done. So much process. Your work will be judged and reviewed and re-worked by so many different layers of mgmt. Nothing ever makes it to the store as originally designed. Everything is designed by committee, often delivering less than favorable results. *Throw away fashion. Not environmentally friendly. Cheap fabrics. Gross over sampling that goes straight to landfill. They have recently taken small steps to improve, but it's not enough. Need to make sustainability a priority. * Definitely a youth culture. Older employees, as in many fashion companies, are not valued for their knowledge, skill and loyalty. They are sidelined and weeded out. They prefer young, single people without families, they can work to death. *Very little opportunity to work from home or tele-commute, which is archaic. They want you in the office (design department specific). Not sure about other departments. *Not flexible with work hours if you're a parent. Need to get with the times, especially given Bay Area traffic and most families having two working parents.

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Old Navy Response
7y
Thanks for taking the time to leave thorough and thoughtful feedback. We take reviews like this to heart and are sorry to hear about your experience. We will keep your feedback in mind as we continue working to drive positive change across the company.
2.0
Aug 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay, benefits and vacation time that is almost impossible to take.

Cons

Absolutely no work/life balance. As a manager you are expected to available 24/7. The company uses an app called Group Me to communicate with your district and store that you are expected to be active on all hours of the day, no matter the time without reimbursement for your cell phone bill. They also use an app called Shyft for associates to trade or offer their shifts that has to be managed all hours of the day. The work load is extremely intense and stressful leaving manager's unable to focus on what's most important which is the customer. You're always on email overload and sending reports and eedback to upper management constantly. The comoany operates on a very old reporting and POS system, an updated system would free the manager's up to spend more time with customers and training associates. Initial training for managers is also terrible...almost non-existent...it's learn as you go.

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Old Navy Response
7y
We are sorry to hear of your experience in Columbus, OH. We are extremely committed to the overall well-being of our employees, both in and out of the workplace, and are constantly working to ensure we are putting our time and energy in the right places at the right times. We appreciate your feedback. Thanks for leaving a review.
1.0
Feb 17, 2022
Recommend
CEO approval
Business Outlook

Pros

very competitive pay rate and benefits, which they remind you of constantly so that you feel like you don't deserve better (plot twist, you do)

Cons

you're expected to be a machine and get blamed for leadership mistakes when they get criticized for their job. you're unofficially told to work longer hours in the name of "stretching" to cover your boss's refusal to look bad by hiring more people because of their refusal to support you in creating the actual product that makes them money. they hide behind toxic positivity, send out mass communication to pretend like they care about diversity while hiring all under qualified middle aged yt people that don't actually do anything and get paid a lot to talk in circles. the list goes on.

Viewing 4 - 6 of 14,685 Reviews

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