employer cover photo
employer logo
employer logo

Oncourse Home Solutions

Engaged Employer

Oncourse Home Solutions reviews

4.4

86% would recommend to a friend

(133 total reviews)
avatar

Aaron Cooper

89% approve of CEO

85% positive business outlook

Oncourse Home Solutions has an employee rating of 4.4 out of 5 stars, based on 133 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Oncourse Home Solutions employee rating is 22% above average for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

133 reviews
1.0
Dec 13, 2024

Hellish workplace

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay. This is all

Cons

Very disorganized. Constant, unreasonable pressure. Top-heavy: for every "doer" there are a dozen VP's, directors, and other managers hounding you. Liability is pushed down to worker bees. Everything is a liability shuffle. I'm not even sure this is a real company: I have no proofs but I suspect this is money laundering operation.

avatar
Oncourse Home Solutions Response
1y
Thank you for sharing your feedback. We’re sorry to hear about your experience and take such concerns seriously. We remain committed to creating a positive and supportive work environment for all employees and are continuously working to improve. Our door is open if you ever want to speak to someone directly. Simply email HR4U@oncoursehome.com.
1.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

The business is stable with a lot of customers and has been around for ~25 years, benefits are good, there are some good people in the organization and at times helps customers.

Cons

Since being purchased by PE firm, the new CEO brought in a full exec suite from groupon, and is oblivious to how to create a good culture vs. yelling and creating chaos that flows through the organization. The CIO is easily the worst leader there, vin eet's a covert narcissist, limitedly competent, constantly lying, creating personal vendettas and the worst culture I've ever seen, he's had the most turnover of anyone including his new hires. Likely he'll get fired soon as his web of lies is catching up with him, however the mess in his wake will be difficult to recover from. they are focused on selling again in a few years, have cut employee benefits and customer coverages while taking up price, giving a bad name to what used to be a good product and good company to work for.

1.0
Oct 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Some very nice and friendly people. Benefits were good but getting more and more expensive. Building is nice and has many perks to working in it but those perks are used to avoid fair wages.

Cons

The most toxic workplace you will have ever worked at. The company was once very good to their employees, but after a recent acquisition, what should have improved became unbearably toxic, with many high level leaders acting unethically or retaliatory in their ways. The company does not care about their employees despite having a fleshed out set of company values. Their SUPER values are meant to bring a team together when what it actually does is make you responsible for the failure of others above and around you. They confuse perks with compensation and benefits, so if you love a lunch or a pizza party more than fair wages and benefits, look no further. Many high level leaders protect their own at the cost of call center agents and good talent. Instead of holding their leaders accountable, the company has become a revolving door of training people just to fire them. Make no mistake, you are not a person here, you are a resource to be exhausted and changed out. They will lie to you in your interview and gaslight you during your whole tenure. You will loose your peace of mind from constant stress and office politics. Leadership will retaliate against you for taking any sort of time due to life events such as getting sick, surgery, or the loss of family. Call center reps beware!

Viewing 4 - 6 of 133 Reviews

Glassdoor has 137 Oncourse Home Solutions reviews submitted anonymously by Oncourse Home Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Oncourse Home Solutions is right for you.