Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

41% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.6 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (11) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and PTO." ((in 61 reviews)); "Allowed employees to Work From Home (effective May 2016)." ((in 42 reviews)); "Great work place people were great" ((in 37 reviews)); "The training and the people there were good." ((in 16 reviews)); "Good work/life balance" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 57 reviews)); "Constant changing of position due to poor management." ((in 47 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 14 reviews)); "Leadership is cliquey and gossips." ((in 9 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

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One Call

One Call reviews

3.0

41% would recommend to a friend

(715 total reviews)

Nick Mendez

41% approve of CEO

39% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.8

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

715 reviews

1.0

Jun 24, 2014

Finance Assistant

Financial administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Some people were so helpful and friendly.

Cons

The gossip in this place is unreal. Word got back to me from my staffing agency about the petty nonsense people I didn't even know were saying about me. So unprofessional from the facility's side, and the staffing agencies side. And, to make matters worse, I was told not to address the problem by the staffing agency. One week later, my assignment was "magically ended". I apparently was not a good fit, even though I completed so much work my supervisor was impressed.

4.0

Jun 19, 2014

The workplace environment is fast-paced and the self-motivated can expect opportunity to arise often.

Enterprise account manager

Recommend

CEO approval

Business Outlook

Pros

Company's core values, company's care for employees, competitive compensation including benefits, multiple opportunities for advancement are all reasons that have kept me as an employee being a self-driven and ambitious personality.

Cons

Lower level positions have high turn-over and thus lower quality of customer service internally & externally. Company can feel too corporate at times due to its vast size and distance between multiple office locations.

1.0

Jun 8, 2014

Fired me without any warning AND it was just the day after they gave me a great review! Very confusing company.

Scheduling therapy coordinator

Recommend

CEO approval

Business Outlook

Pros

Ok Money. Easy Job. Lax dress code (too lax actually)

Cons

They fire indiscriminately and without warning. Very clique-y.

Viewing 676 - 678 of 715 Reviews

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Jobs at One Call

Director Information Technology

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One Call

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Reviews by job title

Finance Assistant

The workplace environment is fast-paced and the self-motivated can expect opportunity to arise often.

Fired me without any warning AND it was just the day after they gave me a great review! Very confusing company.

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