Does One Call pay their employees well?

According to anonymously submitted Glassdoor reviews, One Call employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at One Call. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at One Call?

41% of One Call employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated One Call 3.6 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at One Call?

Care Coordinator (88) , Patient Care Coordinator (27) , Medical Service Coordinator (19) , Customer Service Representative (17) , Care Coordinator I (14) , Operations Supervisor (11) , Manager (9) , Customer Care Coordinator (8) , Supervisor (7) , Director (6) , Scheduling Coordinator (6) , Accounts Receivable Specialist (5) , Intake Coordinator (5) , Medical Services Coordinator (5) , Medical Transportation Coordinator (5)

What are the pros of working at One Call according to real employee reviews?

"Good benefits and PTO." ((in 61 reviews)); "Allowed employees to Work From Home (effective May 2016)." ((in 42 reviews)); "Great work place people were great" ((in 37 reviews)); "The training and the people there were good." ((in 16 reviews)); "Good work/life balance" ((in 15 reviews))

What are the cons of working at One Call according to real employee reviews?

"Low Pay (Took me YEARS to earn the same pay I earned at my previous (similar) Customer Service Job in Maryland!)" ((in 57 reviews)); "Constant changing of position due to poor management." ((in 47 reviews)); "Managers don't do any work but are able to tell you that you should be able to meet this and that KPI." ((in 17 reviews)); "The work is mind numbing, quotas keep increasing and become harder and harder to hit goals, upper management is unstable (I’ve lost count of how many CFO’s and CEO’s have come and gone), training for most processes are inadequate because you’ll still find yourself asking for help on something that was not adequately covered." ((in 14 reviews)); "Leadership is cliquey and gossips." ((in 9 reviews))

What are employees saying about One Call layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about One Call layoffs and their outlook for job security at One Call in 2026.

What are the top reviewed One Call locations?

Jacksonville , Parsippany , Springfield , West Hills , Tampa , Titusville , Dallas , Pittsburgh , Alpharetta , Jersey City , New York , Los Angeles , Florida City , Columbus , Philadelphia , Boston , Fairfield , Morristown , Idaho Falls , Cairo , Phoenix , Wayne , Tulsa , Albuquerque , Fayetteville , Jacksonville , Burleson , Flower Mound , El Paso , Houston

One Call reviews

3.0

41% would recommend to a friend

(715 total reviews)

Nick Mendez

41% approve of CEO

39% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Work/Life balance

3.1

Culture & values

3.0

Career opportunities

2.8

Compensation and benefits

2.6

Senior management

One Call has an employee rating of 3.0 out of 5 stars, based on 715 company reviews on Glassdoor which indicates that most employees have an average working experience there. The One Call employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

715 reviews

3.0

Apr 15, 2014

.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good people and fun environment. The pay is very low and eve though you advance, you dont get the pay you deserve

Cons

very low paygood people and fun environment. The pay is very low and eve though you advance, you dont get the pay you deserve

4.0

Apr 15, 2014

A great experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There were many chances to show that you can make processes better and be a part of decision making. With the extreme growth and several mergers that happened there was much to learn and working at Align was a great experience. There were several great people working at Align and everyone was always very friendly.

Cons

With the extreme growth and several mergers some employees felt left out. The tasks that would come up and the workload from being a successful company may have been difficult for some people to handle but I did not personally find this a con and prefer having a busy work environment.

1.0

Mar 22, 2014

Skimpy benefits, low pay, lots of work. (Now called One Call Care Management)

Analyst

Recommend

CEO approval

Business Outlook

Pros

They are always hiring, and they pay on time.

Cons

Skimpy benefits, no sick leave. They cut the benefit package in 2012. Low pay, lots of work, no career growth, Senior management and investors are getting rich, while they cut back pay and benefits for employees. Legacy employees create very hostile workplace to hold their positions against smarter new employees. Located in an old building with air quality issues, surrounded by coughing sick people every day. Company is horse-traded by vulture capitalists - now it is called One Call Care Management.

Viewing 682 - 684 of 715 Reviews

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Senior / Principal Engineer

One Call

One Call reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

.

A great experience

Skimpy benefits, low pay, lots of work. (Now called One Call Care Management)

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