Is OneSupport a good company to work for as a Client Support Representative?

Client Support Representative professionals working at OneSupport have rated their employer with 2.0 out of 5 stars in 86 Glassdoor reviews. This is a lower than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Client Support Representative Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Client Support Representative interview questions at OneSupport .

Does OneSupport pay Client Support Representative employees well?

Client Support Representative professionals rate their compensation and benefits at OneSupport with 1.8 out of 5 stars based on 86 anonymously submitted employee reviews. This is 43.5% worse than the company average rating for salary and benefits. Find out more about Client Support Representative salaries at OneSupport.

How happy are Client Support Representative professionals working at OneSupport?

9% of Client Support Representative employees at OneSupport would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Client Support Representative professionals have also rated OneSupport with a 3.3 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.1 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Client Support Representative reviews

2.0

9% would recommend to a friend

(86 total reviews)

Anthony Herrera

6% approve of CEO

6% positive business outlook

Ratings by category

3.3

Work/Life balance

3.1

Diversity & inclusion

2.1

Culture & values

2.0

Career opportunities

1.9

Senior management

1.8

Compensation and benefits

Client Support Representative employees have rated OneSupport with 2.0 out of 5 stars, based on 86 company reviews on Glassdoor. This indicates that most Client Support Representative professionals have a poor working experience there. OneSupport is rated 44% below average by Client Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

86 reviews

4.0

Aug 25, 2024

No advancement

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

Good managers. Decent pay, flexible schedule. Knowledgeable coworkers.

Cons

No advancement. Training is not very in depth.

5.0

Jul 7, 2024

Depends on the team

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent pay, team I was on was very laid back and professional.

Cons

You never know what assignment you will be on.

4.0

Jun 24, 2024

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Friendly co-workers, can change contracts

Cons

some training on some contracts is lackluster.

Viewing 10 - 12 of 86 Reviews

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OneSupport Client Support Representative reviews

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No advancement

Depends on the team

Good company

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