Does OneSupport pay their employees well?

According to anonymously submitted Glassdoor reviews, OneSupport employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at OneSupport. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at OneSupport?

34% of OneSupport employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneSupport 3.5 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

What are employees saying about OneSupport layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneSupport layoffs and their outlook for job security at OneSupport in 2026.

What are the top reviewed OneSupport locations?

San Marcos , Austin , Houston , San Antonio , Texas City , Jacksonville , Tampa , Raleigh , Miami , Columbia , Charlotte , Dallas , Atlanta , Fort Worth , Denver , Orlando , Irving , Remote , Mobile , Tuscaloosa , Richmond , Saint Louis , Phoenix , Fayetteville , Corpus Christi , Katy , New Braunfels , Jackson , Murfreesboro , Mountain View

OneSupport reviews about "training"

27% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

201 reviews

4.0

Apr 7, 2025

Good for students or people who need temporary work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

professional onboarding and continuous technical training

Cons

Poor pay and benefits. professional development and opportunities for upward movement is limited due to slow growth and established workers.

4.0

Mar 8, 2025

Not bad for a solid work-from-home

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Work from home, somewhat flexible schedule.

Cons

Poor Compensation, mediocre training and support.

3.0

Apr 9, 2025

mid job

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

Decent training, good stepping stone.

Cons

low pay for the amount of work expected of you. Busy most days. You will train on several contracts, will be looked down upon if you don't want to train on them. No option for overtime early on, slow progression.

1.0

Feb 4, 2026

No balance between work and family

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home Paid training

Cons

The point system Being sick is no excuse No stability in your schedule Zero support from team lead manager Was lied to about the position Etc... the list goes on

5.0

Sep 16, 2025

Good Entry-Level IT Experience

It support specialist

Recommend

CEO approval

Business Outlook

Pros

Great place to gain your first IT help desk experience. Remote work flexibility. Supportive team environment; coworkers are generally helpful and collaborative. Exposure to troubleshooting common issues across networking and various software. A decent stepping stone for transitioning into other IT or customer service roles.

Cons

Pay is on the lower end compared to industry standards. High call volume and performance metrics can feel stressful. Training is basic and may not fully prepare you for all customer scenarios.

1.0

Jan 27, 2026

Do they really know what they're doing?

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Work from home - Training team is friendly

Cons

It's very obvious that Training and Ops don't know what they're doing. So instead, they make us reach out to client directly to fix whatever issue we have - tools or product. And then they get back at you in a rude manner for not getting it.

4.0

Jan 21, 2025

Great time

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits Overtime pay is good Great training

Cons

work-life balance was hard. Not flexible with schedules

5.0

May 19, 2026

Friendly team and flexible remote work, but training can overwhelm

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

Viewing 1 - 3 of 201 Reviews

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Jobs at OneSupport

Work From Home: Technical Support + Customer Service

Work From Home: Technical Support + Customer Service

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative

OneSupport

OneSupport reviews about "training"

Ratings by category

Ratings by demographic groups

Reviews by job title

Good for students or people who need temporary work

Not bad for a solid work-from-home

mid job

No balance between work and family

Good Entry-Level IT Experience

Do they really know what they're doing?

Great time

Friendly team and flexible remote work, but training can overwhelm

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