Is OneSupport a good company to work for as a Tech Support?

Tech Support professionals working at OneSupport have rated their employer with 3.7 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Tech Support Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at OneSupport .

Does OneSupport pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at OneSupport with 4.0 out of 5 stars based on 17 anonymously submitted employee reviews. This is 35.3% better than the company average rating for salary and benefits. Find out more about Tech Support salaries at OneSupport.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Tech Support reviews

3.7

42% would recommend to a friend

(17 total reviews)

Anthony Herrera

21% approve of CEO

11% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Work/Life balance

4.0

Compensation and benefits

4.0

Career opportunities

3.0

Senior management

Tech Support employees have rated OneSupport with 3.7 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

17 reviews

1.0

Jul 20, 2026

Great insurance benefits overshadowed by harsh micromanagement

Tech support

Recommend

CEO approval

Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

2.0

Oct 29, 2024

A Lot of Work

Tech support

Recommend

CEO approval

Business Outlook

Pros

Schedule Flexibility was decent most of the time.

Cons

Low pay and confusing leadership.

1.0

Nov 16, 2021

Horrible

Tech support

Recommend

CEO approval

Business Outlook

Pros

None. There is nothing positive I can say about this company.

Cons

Horrible place to work. Underpaid. Supervisors do not care about you. Unrealist expections. Avoid at any costs.

Viewing 1 - 3 of 17 Reviews

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Jobs at OneSupport

Work From Home: Technical Support + Customer Service

Work From Home: Technical Support + Customer Service

Remote Client Support Representative

Remote Client Support Representative

Remote Client Support Representative

OneSupport reviews FAQs

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OneSupport

OneSupport Tech Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great insurance benefits overshadowed by harsh micromanagement

A Lot of Work

Horrible

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