Is OneSupport a good company to work for as a Tech Support?

Tech Support professionals working at OneSupport have rated their employer with 3.7 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of OneSupport employees being 3.0 out of 5 stars. Search open Tech Support Jobs at OneSupport now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at OneSupport .

Does OneSupport pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at OneSupport with 4.0 out of 5 stars based on 17 anonymously submitted employee reviews. This is 35.3% better than the company average rating for salary and benefits. Find out more about Tech Support salaries at OneSupport.

What are the top reviewed jobs at OneSupport?

Customer Service Representative (89) , Technical Support Representative (86) , Tech Support Representative (32) , Technical Support (29) , Customer Service Representative (CSR) (21) , Tech Support (19) , TSR L1 (18) , Tier One Tech Support (11) , TSR (8) , Team Leader (8) , Technical Support Specialist (8) , Technician (8) , Customer Service (7) , Customer Care Representative (6) , Customer Support Representative (6)

What are the pros of working at OneSupport according to real employee reviews?

"Work from home and flexible schedule" ((in 178 reviews)); "Flexible scheduling and not a lot of micromanagement." ((in 42 reviews)); "great people to work with" ((in 32 reviews)); "Being a Work at home agent with flexible hours is great and allows you the ability to get things done around the home." ((in 26 reviews)); "Benefits are decent for entry" ((in 25 reviews))

What are the cons of working at OneSupport according to real employee reviews?

"Very low pay for tech support considering we have to deal with irate customers on a daily basis and the stress we go through." ((in 144 reviews)); "The training is terrible and does not prepare you for the real job that you're expected to do." ((in 75 reviews)); "Hard work goes unnoticed for the most part, you can get a 50 cent raise, but only once regardless of how much you do." ((in 15 reviews)); "Upper Management is completely disconnected." ((in 12 reviews)); "No room for advancement unless you know someone" ((in 10 reviews))

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OneSupport

OneSupport Tech Support reviews

3.7

42% would recommend to a friend

(17 total reviews)

Anthony Herrera

21% approve of CEO

11% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

4.0

Work/Life balance

4.0

Compensation and benefits

4.0

Career opportunities

3.0

Senior management

Tech Support employees have rated OneSupport with 3.7 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Tech Support professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Tech Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

17 reviews

2.0

Aug 31, 2020

I didn't care for it much. At first I was excited but by time training was over I had no confidence.

Tech support

Recommend

CEO approval

Business Outlook

Pros

Can pick having a Saturday or Friday off, can pick full/part time hours, staff tries to really work with you to get you hired if you don't have experience. You have fixed schedule

Cons

Want you to grasp everything in two week training. Most of the learning is thru Google group and slides on Google docs. I didn't know who my manager was . Too many people you have to keep up with for that.

3.0

Jun 15, 2020

Adequate Pay

Tech support

Recommend

CEO approval

Business Outlook

Pros

The ability to work from home was wonderful, but beyond that not much.

Cons

Certain Clients like Frontier treat their customers poorly, the bi product of this is that the customers will then treat the tech support person poorly. You have to be prepared to be screamed at all day for things that are out of your control. The Customer reviews and satisfaction surveys only amplify the fact that you have to take being treated like garbage and you can't do anything about it. You will get blamed for long call times and for how many menus that the customers have to go through. The Customer Service reps will frequently misroute calls to you, and you still have to pitch the survey even if you know the other peoples mess ups will reflect poorly on you, Having a high patience helps. A lot of people that call you are just fed up with being yanked around, and you want to help them, but you can't fix everything.

1.0

May 20, 2020

ugh

Tech support

Recommend

CEO approval

Business Outlook

Pros

telecommuting made life easier for me

Cons

just about everything else about it.

Viewing 7 - 9 of 17 Reviews

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OneSupport Tech Support reviews

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Ratings by demographic groups

Reviews by job title

I didn't care for it much. At first I was excited but by time training was over I had no confidence.

Adequate Pay

ugh

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