OneSupport Technical Support reviews

3.3

84% would recommend to a friend

(29 total reviews)
avatar

Anthony Herrera

7% approve of CEO

23% positive business outlook

Technical Support employees have rated OneSupport with 3.3 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Technical Support professionals have a good working experience there. OneSupport is rated in line with the average (within 1 standard deviation) by Technical Support professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

29 reviews
3.0
Nov 21, 2023
Recommend
CEO approval
Business Outlook

Pros

-By getting to occasionally switch from contract to contract it can break up the work -Training was long enough to feel well prepared for role, training team was very helpful -teamwork made the job easier, easy ability to chat with coworkers and ask questions

Cons

-Call center work is inherently customer service based, making day to day work a lot of emotional labor

1.0
May 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Honestly, this was one of the worst companies I've ever worked for. I can't tell you of all the hours "they lost" and didn't pay for. Working off the clock was the norm circa 2020. I was on the Frontier DSL account and the tolls are a mess. They've got like 10 different apps running at the same time -- all of them constantly crashing when you're trying to resolve problems for customers. Bosses treat you like crap. Horrible corporate culture. Stay away from this terrible place.

Cons

Everything. Low pay, awful benefits, bad management... Awful company.

Viewing 7 - 9 of 29 Reviews

Glassdoor has 881 OneSupport reviews submitted anonymously by OneSupport employees. Read employee reviews and ratings on Glassdoor to decide if OneSupport is right for you.