OneTouch Direct Customer Sales & Service Representative reviews

Management is unpredictable, Payout structure changed every month; making it almost impossible to meet goal. Low Salary, Attrition rate is very high, Colleagues are unprofessional, Management can be unprofessional. It's OK to work here a to learn about the nature of call centers, but this one is at the bottom of the totem pole.

Challenges are the long hours sitting in a chair with minimal breaks. sometimes the job can be stressful, and theres not enough floor support for newer agents. Also the customers can stress you out a bit more because they feel its easier to yell and curse at agents because its over the phone customer service and sales not face to face.