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OneTouch Direct

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OneTouch Direct reviews

2.7

35% would recommend to a friend

(38 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

Reviews by job title

38 reviews

Reviews about "Culture"

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2.0
Apr 11, 2025

Chaotic and stressful

Recommend
CEO approval
Business Outlook

Pros

If you are a top seller you can do whatever you want essentially. People come in late whenever they want. I’ve seen people doing c*ke at the desk. All of these are cons but hey at least there’s a little freedom? Highschool style environment.

Cons

The commission structure is cheeks and the more you sell the more they change the structure to make it harder to earn. Top earners max out at 60 which isn’t much based on how much you have to sell to hit that. Management does not promote from within if you are a top seller. They want you to continue to make them money. Commission is often incorrect which adds to your workload because if it’s incorrect they blame you for not correcting their errors.

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OneTouch Direct Response
1y
Thank you for your candid feedback. We’re disappointed to hear that your experience at OneTouch Direct did not reflect the values and standards we strive to uphold. While we value top performers and understand the pressures of a high-paced sales environment, we also have clear expectations around professionalism, accountability, and workplace conduct. Allegations of substance use or policy violations are taken very seriously, and we strongly encourage any team member who witnesses such behavior to report it through the proper channels so it can be addressed appropriately. Regarding your concerns about the commission structure and internal growth opportunities, we know these are critical to job satisfaction and long-term engagement. Our compensation plans are designed to be competitive and transparent, and we are continuously evaluating them to ensure they reward performance fairly and consistently. If there are errors, our goal is always to resolve them quickly and accurately, and we understand the frustration that can occur when that process feels burdensome. We appreciate your contribution during your time here and the effort you made on behalf of our customers. Your feedback has been shared with senior leadership, and we remain committed to building a more supportive and equitable workplace for all.
1.0
Mar 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Most of my coworkers were great and I enjoyed working with them.

Cons

You will never get a raise. It's company policy. No matter how well you do your job, you will be living under the poverty line and cannot rise above it. It is very easy to manipulate the upper management with a sob story in order to target another employee. People are afraid to complain about their supervisor because of retaliation, which DOES happen. One team supervisor is very inept and has great difficulty communicating, comprehending, and admitting any fault. The computers they send to employees do not function well enough to do the job as expected. Senior management and the CEO appear to think they are doing their employees a favor by providing employment and that employees should be grateful to be allowed to work there. You will never rise above a certain level because upper management saves those jobs for their friends and/or hires from outside the company.

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OneTouch Direct Response
1y
Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed working with your coworkers, as we strive to create a positive team environment. We understand your concerns and take employee feedback seriously. While we may not be able to address every point publicly, we are continuously evaluating our policies and practices to create a better work environment. We encourage open communication and believe in fair and constructive discussions to improve our workplace. If you would like to share any specific suggestions or experiences, we welcome you to reach out to Employee Relations or a member of our management team. We value our employees and are always looking for ways to grow and improve.
4.0
Sep 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Opportunity Experience Networking New Skills

Cons

Low pay High turnover Culture

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OneTouch Direct Response
1y
Thank you for taking the time to give us feedback about our culture - we strive to make things better every day, and when you share your experience, we can work harder to improve.
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Glassdoor has 389 OneTouch Direct reviews submitted anonymously by OneTouch Direct employees. Read employee reviews and ratings on Glassdoor to decide if OneTouch Direct is right for you.