OneTouch Direct reviews

After about 2-3 months that pay + commissions check went down the tube. The constant changes in the paycheck amount and working atmospheres drove me nuts. I wouldn't know if I was going to get $340 a week or $500. I was a full time employee with 40+ hours a week and only got that salary!

You would come to work on time and be subject to being sent home because there were not enough seats. They expected a certain number of people to be a no show per day and if more showed up for their assigned shift people were released for the day. If you were a top performer and the call center was below goal on sales, they would switch you to inbound sales to bring the sales up. This meant that while you sold well on calls that were sales calls, you got a lot of calls that had to be referred to the client (ie verizon). Consequently, you were only paid commission if your call to sale ratio was over a certain percentage and you couldn't control how many customer service calls you would get.