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      OneTouch Direct

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      OneTouch Direct reviews

      2.7

      35% would recommend to a friend

      (384 total reviews)

      Joseph Mole

      33% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 384 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

      Reviews by job title

      384 reviews
      1.0
      Dec 11, 2012

      Worst Job in a lifetime

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Prize giveaways, laid back environment, other employees are nice.

      Cons

      This has got to be one of the worst companies I've ever worked for in my entire life. As a Customer Service Rep, they want you to upsell to angry customers. It's all about sales, sales, sales. I thought that's why most company hire sales rep. Boss will call you on your day off, the work environment is extremely loud with people walking on the floor loudly praising those that make a sale. I quit after 2 months and the only reason I stayed that long was for the upcoming wedding I was planning. Also, most people don't receive correct compensation. This company does not adhere to Labor laws. You are only allowed 2 five minutes break and half hour lunch. I spoke with people who's been working there for 4 years and they are making the same salary they started with.

      3.0
      Mar 14, 2011

      Its ok but can be an annoying place to work

      One touch direct
      Recommend
      CEO approval
      Business Outlook

      Pros

      You have oppurtunity to make commission, its a laid back enviorment. They give away prizes all the time. If you just need a job while your looking for another job, they are a good start.

      Cons

      You have to constantly keep up with the fluctuating commission because they will short your check if you dont pay attention. The enviorment is laid back but a little too laid back at times because employees can get loud and that includes the supervisors. They hire you for one thing then switch you to something else, give you shorter hours and give you a few days of pointless training cause you walk out more confused then you did walking in. You cant really plan anything with your check because its based on commission. If you dont sale your check is under 600. If you dont make sales they whine and if you make too many sales they whine and get suspicious. Its mainly a place young people work. 24 and under, so there is a lot of immaturity and temper tantrums going on.

      2.0
      Apr 11, 2025

      Chaotic and stressful

      Sales (verizon)
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are a top seller you can do whatever you want essentially. People come in late whenever they want. I’ve seen people doing c*ke at the desk. All of these are cons but hey at least there’s a little freedom? Highschool style environment.

      Cons

      The commission structure is cheeks and the more you sell the more they change the structure to make it harder to earn. Top earners max out at 60 which isn’t much based on how much you have to sell to hit that. Management does not promote from within if you are a top seller. They want you to continue to make them money. Commission is often incorrect which adds to your workload because if it’s incorrect they blame you for not correcting their errors.

      avatar
      OneTouch Direct Response
      1y
      Thank you for your candid feedback. We’re disappointed to hear that your experience at OneTouch Direct did not reflect the values and standards we strive to uphold. While we value top performers and understand the pressures of a high-paced sales environment, we also have clear expectations around professionalism, accountability, and workplace conduct. Allegations of substance use or policy violations are taken very seriously, and we strongly encourage any team member who witnesses such behavior to report it through the proper channels so it can be addressed appropriately. Regarding your concerns about the commission structure and internal growth opportunities, we know these are critical to job satisfaction and long-term engagement. Our compensation plans are designed to be competitive and transparent, and we are continuously evaluating them to ensure they reward performance fairly and consistently. If there are errors, our goal is always to resolve them quickly and accurately, and we understand the frustration that can occur when that process feels burdensome. We appreciate your contribution during your time here and the effort you made on behalf of our customers. Your feedback has been shared with senior leadership, and we remain committed to building a more supportive and equitable workplace for all.
      Viewing 22 - 24 of 384 Reviews
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      ReviewsOneTouch Direct reviews

      Glassdoor has 388 OneTouch Direct reviews submitted anonymously by OneTouch Direct employees. Read employee reviews and ratings on Glassdoor to decide if OneTouch Direct is right for you.