Does OneTouch Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, OneTouch Direct employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at OneTouch Direct. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at OneTouch Direct?

35% of OneTouch Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneTouch Direct 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at OneTouch Direct?

Customer Service Representative (56) , Sales Representative (30) , Sales Associate (13) , Sales Agent (9) , Customer Service Representative (CSR) (8) , Sales (7) , Trainer (7) , Call Center Representative (5) , Customer Service (5) , Outbound Sales Representative (5) , TELESALES Representative (5) , Telesales Agent (5) , Inside Sales Representative (4) , Recruiter (4) , Supervisor (4)

What are the pros of working at OneTouch Direct according to real employee reviews?

"it's okay great pay and commission based and hours" ((in 28 reviews)); "Great people and fun environment." ((in 18 reviews)); "Can make great commission at times, no attendance policy, management doesn't care what you do." ((in 17 reviews)); "Decent money, work from home." ((in 13 reviews)); "Good benefits if you last 90 days." ((in 11 reviews))

What are the cons of working at OneTouch Direct according to real employee reviews?

"You never know when a client will pull their contract because of a bad employee or management." ((in 35 reviews)); "Supervisors don't know much about the products/services/updates" ((in 18 reviews)); "To much favoritism going on management does not listen to legit complaints and does not respond well to employees concerns on the floor." ((in 11 reviews)); "All the managers care about is sales and billable minutes." ((in 6 reviews)); "Be sure that whatever client you end up working for has effective leadership." ((in 6 reviews))

What are employees saying about OneTouch Direct layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneTouch Direct layoffs and their outlook for job security at OneTouch Direct in 2026.

What are the top reviewed OneTouch Direct locations?

Tampa , San Antonio , Buffalo , Brandon , Orchard Park , Nashville , Pompton Plains , Lebanon , Cape Coral , Clearwater , Odessa , Palm Harbor , Riverview , Valrico , Donelson , East Lake

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OneTouch Direct

OneTouch Direct reviews

2.7

35% would recommend to a friend

(384 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Work/Life balance

2.6

Culture & values

2.4

Senior management

2.4

Compensation and benefits

2.4

Career opportunities

OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 384 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

384 reviews

4.0

Aug 23, 2016

VP of Operations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The advancement ability at OTD is all about where you want to go. There is a career path for nearly anything you would want to do. The company provides a 401k plan, completive benefits and friendly support structure from the CEO on down. There are so many positive things about this company and where I can go, it is hands down the best employer I have ever had. The performance based culture lets me define my future. The culture is deeply rooted in being customer centric and employee focused. The company offers several avenues for personal growth, development, and promotion if you are a self promoter and are willing to put in the time and effort.

Cons

There is still sometimes that "old guard" mentality but the company is transforming itself into something great which is well beyond your typical call center.

4.0

Aug 22, 2016

5 years strong

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great flexibility, incentives, and commission.

Cons

Lots of changes, because of lots of different vendors.

1.0

Aug 8, 2016

HORRIBLE

Csr1

Recommend

CEO approval

Business Outlook

Pros

NONE the place is a waste of your time

Cons

Worst call center in San Antonio, the pay isnt even $15 per hour until after your there for a year, they will try to keep your last check if you quit and the building is in terrible condition. dont waste your time working there, you will be told there is commission but there is not because no one wants to buy dial up internet and cable anymore, if you want to waste your time and not get your last check go for it but other wise stay far away from this place, the floor on the call center is falling apart you feel like your gonna fall through it and the front office staff are ghetto

Viewing 289 - 291 of 384 Reviews

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Jobs at OneTouch Direct

Customer Service Representative - Remote

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Weekend Cleaner - Part Time

Remote Client Support Agent - San Antonio, TX

Remote Client Support Agent - San Antonio, TX