Does OneTouch Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, OneTouch Direct employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at OneTouch Direct. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at OneTouch Direct?

35% of OneTouch Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneTouch Direct 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at OneTouch Direct?

Customer Service Representative (56) , Sales Representative (30) , Sales Associate (13) , Sales Agent (9) , Customer Service Representative (CSR) (8) , Sales (7) , Trainer (7) , Call Center Representative (5) , Customer Service (5) , Outbound Sales Representative (5) , TELESALES Representative (5) , Telesales Agent (5) , Inside Sales Representative (4) , Recruiter (4) , Supervisor (4)

What are the pros of working at OneTouch Direct according to real employee reviews?

"Pay is good for someone wanting to start out" ((in 29 reviews)); "Commission is good if you work for it" ((in 17 reviews)); "Great people and fun environment." ((in 16 reviews)); "Decent money, work from home." ((in 14 reviews)); "Flexible schedules and very diverse." ((in 12 reviews))

What are the cons of working at OneTouch Direct according to real employee reviews?

"You never know when a client will pull their contract because of a bad employee or management." ((in 30 reviews)); "Supervisors don't know much about the products/services/updates" ((in 22 reviews)); "To much favoritism going on management does not listen to legit complaints and does not respond well to employees concerns on the floor." ((in 10 reviews)); "Leadership was awful and they showed favoritism" ((in 7 reviews)); "All the managers care about is sales and billable minutes." ((in 6 reviews))

What are employees saying about OneTouch Direct layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneTouch Direct layoffs and their outlook for job security at OneTouch Direct in 2026.

What are the top reviewed OneTouch Direct locations?

Tampa , San Antonio , Buffalo , Brandon , Orchard Park , Nashville , Pompton Plains , Lebanon , Cape Coral , Clearwater , Odessa , Palm Harbor , Riverview , Valrico , Donelson , East Lake

OneTouch Direct reviews

2.7

35% would recommend to a friend

(384 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 384 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

384 reviews

5.0

May 5, 2016

Copy maker

Customer service

Recommend

CEO approval

Business Outlook

Pros

Scan documents made massive copies For companies hospitals and lawyers

Cons

none really was a really good company to work for

2.0

May 3, 2016

One Touch Direct - Broadway

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Client offered the chance to win home electronics for top metric producers! Lots of parking at this location. Can see outside from within building. Decent workspace. Starting job for high-volume call center. Overtime was available sometimes and pay was reasonable.

Cons

Desktops were underpowered for the assigned task, except for particular units that more senior reps would get first or request you move. Management ruled by tyranny and threats. Downtime vs. worktime: see 2014-2015 lawsuit. Training was indifferent and not ongoing. Knowledge management was nonexistent. Some antagonism between different divisions in same building.

1.0

Apr 11, 2016

sales

Outbound telesales representative

Recommend

CEO approval

Business Outlook

Pros

not good place to work

Cons

Dont work here if you care about yourself

Viewing 295 - 297 of 384 Reviews

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Remote Client Support Agent - San Antonio, TX

OneTouch Direct

OneTouch Direct reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Copy maker

One Touch Direct - Broadway

sales

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