Does OneTouch Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, OneTouch Direct employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at OneTouch Direct. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at OneTouch Direct?

35% of OneTouch Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OneTouch Direct 2.8 out of 5 for work life balance, 2.6 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at OneTouch Direct?

Customer Service Representative (56) , Sales Representative (30) , Sales Associate (13) , Sales Agent (9) , Customer Service Representative (CSR) (8) , Sales (7) , Trainer (7) , Call Center Representative (5) , Customer Service (5) , Outbound Sales Representative (5) , TELESALES Representative (5) , Telesales Agent (5) , Inside Sales Representative (4) , Recruiter (4) , Supervisor (4)

What are the pros of working at OneTouch Direct according to real employee reviews?

"Pay is good for someone wanting to start out" ((in 29 reviews)); "Commission is good if you work for it" ((in 17 reviews)); "Great people and fun environment." ((in 16 reviews)); "Decent money, work from home." ((in 14 reviews)); "Flexible schedules and very diverse." ((in 12 reviews))

What are the cons of working at OneTouch Direct according to real employee reviews?

"You never know when a client will pull their contract because of a bad employee or management." ((in 30 reviews)); "Supervisors don't know much about the products/services/updates" ((in 22 reviews)); "To much favoritism going on management does not listen to legit complaints and does not respond well to employees concerns on the floor." ((in 10 reviews)); "Leadership was awful and they showed favoritism" ((in 7 reviews)); "All the managers care about is sales and billable minutes." ((in 6 reviews))

What are employees saying about OneTouch Direct layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about OneTouch Direct layoffs and their outlook for job security at OneTouch Direct in 2026.

What are the top reviewed OneTouch Direct locations?

Tampa , San Antonio , Buffalo , Brandon , Orchard Park , Nashville , Pompton Plains , Lebanon , Cape Coral , Clearwater , Odessa , Palm Harbor , Riverview , Valrico , Donelson , East Lake

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OneTouch Direct

OneTouch Direct reviews

2.7

35% would recommend to a friend

(384 total reviews)

Joseph Mole

33% approve of CEO

29% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Work/Life balance

2.6

Culture & values

2.4

Senior management

2.4

Compensation and benefits

2.4

Career opportunities

OneTouch Direct has an employee rating of 2.7 out of 5 stars, based on 384 company reviews on Glassdoor which indicates that most employees have an average working experience there. The OneTouch Direct employee rating is 27% below average for employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

384 reviews

3.0

Apr 9, 2016

T-Mobile Customer care service partner

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Trainers, supervisorso, managers, and administration are all very supportive.

Cons

Expectations are set for quantity not quality, they expect you to identify with the customer but then tell you about your talk time needs to be lower!

1.0

Mar 31, 2016

In the Buffalo location, You sell At&T Uverse as well as Direct TV. You call existing customers' homes.

Outbound sales representative

Recommend

CEO approval

Business Outlook

Pros

The people that work there are friendly and it is like a family there, but it's not worth it.

Cons

Management lies to everyone, the company is falling apart, there is so many illegal things going on in that horrible place. It's a joke. I can't wait to leave. Everyone in there complains about it, especially about what we get paid for all the work we do. Supervisors have given up, so help on the floor is meaningless. They only pay $10.00 an hour, no one can get sales because of how we are told to do things. Horrible place to work. I will NEVER recommend it to anyone.

5.0

Feb 11, 2016

CSR

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

flexible schedule and great atmosphere

Cons

small work stations and noisy (but fun)

Viewing 298 - 300 of 384 Reviews

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